KACE Systems Management Appliance Logo
KACE Systems Management Appliance Logo
Quest Software

KACE Systems Management Appliance

Composite Score
6.0 /10
CX Score
5.9 /10
Category
KACE Systems Management Appliance
6.0 /10

What is KACE Systems Management Appliance?

Comprehensive IT systems management for any network-connected device. The KACE® Systems Management Appliance by Quest® helps you fulfill all your endpoint management needs. This comprehensive solution provides automated endpoint-related administrative tasks, inventory of all hardware and software, patch management software for mission-critical applications and operating systems, reduced risk of a breach and guaranteed software license compliance.

Company Details


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KACE Systems Management Appliance Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KACE Systems Management Appliance.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

68 Likeliness to Recommend

62 Plan to Renew

58 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KACE Systems Management Appliance?

18% Negative
20% Neutral
62% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Transparent

Cons

  • Commodity Features
  • Less Inspiring
  • Slower Product Innovation

Feature Ratings

Average 61

Software Recognition Library

70

Software Usage Metering

68

Decentralized Management

65

End to End Lifecycle Management

62

Advanced License Management

62

Integrated Discovery

61

Analytics and Reporting

59

Cloud License Management

58

Data Import Export and Aggregation

57

Financial Analysis

42

Vendor Capability Ratings

Average 64

Ease of Implementation

70

Vendor Support

69

Business Value Created

67

Breadth of Features

66

Usability and Intuitiveness

64

Availability and Quality of Training

63

Ease of Customization

62

Ease of Data Integration

62

Ease of IT Administration

62

Product Strategy and Rate of Improvement

61

Quality of Features

59

KACE Systems Management Appliance Reviews

Pavan N.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates KACE Systems Management Appliance from other similar products?

Ui is very simple

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Nothing that I can think off

What recommendations would you give to someone considering this product?

Recommend it

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Heywood Hei Yin C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

KACE SMA is Effective, but Get Ready to Learn Lots

Likeliness to Recommend

10 /10

What differentiates KACE Systems Management Appliance from other similar products?

Its a good cross between IT life-cyle and asset management to software catalogue, system administration, installation, patching and security endpoint management, and is priced right. Its a great tool.

What is your favorite aspect of this product?

I appreciate the massive amount of information that the appliance makes available in simple UX/UI when querying items (software, devices etc). It assists IT administration and support much easier.

What do you dislike most about this product?

The performance of the product highly depends on the usage - the more you use it the slower it is. Cloud based are still faster.

What recommendations would you give to someone considering this product?

Do your research and see what works for you - KACE SMA is very helpful in administering, monitoring, and maintaining endpoints. If youre looking for an appliance that integrates with AD, and other Windows environments, KACE SMA is a worthy contender.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Continually Improving Product

Cons

  • Commodity Features

Joseph R.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Can be pricey, but well worth the investment!

Likeliness to Recommend

9 /10

What differentiates KACE Systems Management Appliance from other similar products?

Kace has enough available features that they are all integrated into their technology solutions. Multiple of their technology solutions communicate seamlessly with each other to allow for an easier one stop shop for maintenance and management of all of your systems/assets in the organization.

What is your favorite aspect of this product?

I enjoy the integrated helpdesk and how assets tag in to tickets automatically along with their current hardware and software. I also enjoy the Kace deployment tool for easy a-la-carte device installations and setups that are hands free.

What do you dislike most about this product?

My only dislike is that it is one of the more pricey options out there.

What recommendations would you give to someone considering this product?

Look at all of the options they have to offer, you don't have to purchase all of them all at once either. Plan on having some hands on setup along with assisted setup from their team, but your hands on side isn't difficult at all.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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