JumpCloud Customer Reviews 2024

JumpCloud

Composite Score

8.2 /10

CX Score

8.2 /10

36 Reviews Write a Review

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What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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5 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Security Protects

Feature Ratings

Average 85

Access Control

100

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

JumpCloud Reviews

Tiruthopu I.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Best Single Sign On

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

When compared to other SSO application we used to have , this stands different . Its very easy to implement and use hence we started using it

What is your favorite aspect of this product?

we can integrate different applications into it and can access them from where ever we want . And to access any of them we just need to login into jumpcloud. This will make everyone job very easy , Integration process is quite easy

What do you dislike most about this product?

Frankly telling , there is nothing much to talk about this in this section

What recommendations would you give to someone considering this product?

If you want to integrate multiple applications with SSO then you have to think about this too. This will really help you and makes job easy !

Pros

Performance Enhancing
Unique Features
Security Protects
Reliable

LUKE G.

Role: Finance
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Reputable & Feature-Rich; Maybe Too Complex

Likeliness to Recommend

6 /10

What differentiates JumpCloud from other similar products?

The JumpCloud Directory Platform offers a great way to not depend on Active Directory and is flexible in terms of platforms supported and Operating Systems. The connection and integration with other trusted standards such as LDAP, RADIUS and SAML is also great!

What is your favorite aspect of this product?

The affordability and pricing model! On the face, this is by far one of the best options available for small businesses, especially those who utilize a variety of devices and systems like macOS, iOS, ChromeOS, Android, & Windows.

What do you dislike most about this product?

The documentation and guides for the free-level account can be unclear and not intuitive at times. If you're not familiar with Active Directory or Group Policies and without paid support, it can be difficult and nearly impossible to struggle through the guides as a non-IT/non-developer customer.

What recommendations would you give to someone considering this product?

Before jumping in, which is very easy to do, research the features and requirements for implementation of JumpCloud in order to understand what it will take from both resources-required and time-allotment perspectives to get the product fully implemented and running smoothly. Consider your own technical experience and competencies (or your organization's' I.T. department) and truly analyze the feasibility in getting through the initial setup. It's not as simple as creating a new account and punching the "Purchase" button.

Pros

Continually Improving Product
Caring
Respectful
Security Protects

Cons

Less Performance Enhancing
Less Productive

Ramez D.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Tested it for a week

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

I loved that you can test almost everything for free "10 users and 10 devices" I prefer their cloud solutions compared to the traditional on-premises servers.

What is your favorite aspect of this product?

All features are available for the trial "For only 10 users and 10 devices" User friendly Doesn't require an expert to be able to use it. Pre-defined template policies. Support Windows, Linux, and Mac. Reasonable pricing.

What do you dislike most about this product?

Well, I hope there were more tutorials. Also, the chat support isn't that responsive. Didn't test everything yet but I compared it to for example Mircosoft solutions, Jumbcloud missing features. Not the main ones I guess. So this shouldn't be an issue for many people.

What recommendations would you give to someone considering this product?

Before making any purchase, make sure to benefit from the free trial. And don't worry, it's straightforward and easy to use for most parts. I recommend considering JumbCloud. It's one of the best solutions I tested so far.

Pros

Reliable
Enables Productivity
Respectful
Security Protects

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Live Session Monitoring Records session for audit purposes.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

PAM as a Service Option (PAMaaS) PAM is offered as a managed service.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

Forensic Investigation Capability PAM solution is able to give a 360° view of when the privileged account password was checked out and by whom, including all the actions that were taken.

Integration with SIEM Solutions Pre-baked easy to implement into to mainstream SIEM products.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication for Administrators.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

JumpCloud Reviews

Tiruthopu I.

Best Single Sign On

Likeliness to Recommend

Pros

LUKE G.

Reputable & Feature-Rich; Maybe Too Complex

Likeliness to Recommend

Pros

Cons

Ramez D.

Tested it for a week

Likeliness to Recommend

Pros

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Feature Ratings

Access Control

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization