JumpCloud Customer Reviews 2025 | SoftwareReviews

JumpCloud

Composite Score

7.1 /10

CX Score

7.6 /10

7 Reviews Write a Review

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What is JumpCloud?

JumpCloud is a unified identity, device, and access management platform. At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure. Grant users Secure, Frictionless Access™ to everything they need to do their work however they choose. Manage it all in one unified view.

Company Details

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JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 74%
Negotiation and Contract:: 88%
Conflict Resolution:: 88%
Strategy & Innovation:: 79%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

14% Neutral

86% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 79

Multi-Factor Authentication (MFA)

Advanced Provisioning

Password Management

Privileged Access Management

Provisioning Deprovisioning

Web Cloud Single Sign on (SSO)

Identity Governance

Access Request Management

Activity Monitoring Alerts

Mobility Support

Reporting

Vendor Capability Ratings

Average 75

Ease of Data Integration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Privileged Access Management

Score 7.8

View JumpCloud in this category (opens in a new tab)

Multi-Factor Authentication

Score 7.5

View JumpCloud in this category (opens in a new tab)

JumpCloud Reviews

Sneha C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Most efficient two factor authenticator

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

Jumpcloud offers flexible integrations so that even initial users can adapt to the product easily. Unlike other products, Jumpcloud offers robust support to the various platforms to make large and small organizations choose platforms as per their requirements.

What is your favorite aspect of this product?

Jumpcloud stands firmly on it's policies such as every access request is verified, supports various devices, allows users to manage multiple applications in one device, etc.

What do you dislike most about this product?

The reports of the applications management and application health would be displayed much better. Also the initial set up was a bit critical. No wide range features for mobile devices.

What recommendations would you give to someone considering this product?

Anyone who wants to secure and manage multiple applications in one place with two factor auth can consider this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Chiru Kumar R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Versatile Platform

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

JumpCloud provides distinctive features including cross-platform support, allowing for the management of devices across diverse environments such as Windows, Linux and macOS.

What is your favorite aspect of this product?

I'm impressed with user-friendly interface of this product. The most favorite functionality for every user is the seamless integration of various services and managing those in one screen. JumpCloud authenticates and authorizes every request irrespective of user's IP address.

What do you dislike most about this product?

This platform lacks self-service options for users, requiring them to rely on system admins for account and password management.

What recommendations would you give to someone considering this product?

Organizations that manage multiple services and want to consolidate them with single authentication system may find this product ideal.

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Vaibhav P.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

7 /10

Pros

Client's Interest First
Efficient Service
Effective Service
Inspires Innovation

Cons

Under Delivered

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

JumpCloud Ratings

81 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love JumpCloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Password Management Software provides credential management and retrieval functionality.

Privileged Access Management Software provides visibility into specific user access patterns

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Identity Governance Software allows identities and access to be centrally managed through policies.

Access Request Management Software allows IT to track and manage user access requests.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Mobility Support Software is optimized for mobile usage.

Reporting Software provides reporting functionality

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Privileged Access Management

Multi-Factor Authentication

JumpCloud Reviews

Sneha C.

Most efficient two factor authenticator

Likeliness to Recommend

Pros

Chiru Kumar R.

Versatile Platform

Likeliness to Recommend

Pros

Vaibhav P.

Likeliness to Recommend

Pros

Cons

Feature Ratings

Multi-Factor Authentication (MFA)

Advanced Provisioning

Password Management

Privileged Access Management

Provisioning Deprovisioning

Web Cloud Single Sign on (SSO)

Identity Governance

Access Request Management

Activity Monitoring Alerts

Mobility Support

Reporting

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement