What is JumpCloud?
At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Respectful
- Continually Improving Product
- Unique Features
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Access Control
Live Session Monitoring
Privileged Account Discovery
PAM as a Service Option (PAMaaS)
Integration with Helpdesk Apps
Forensic Investigation Capability
Integration with SIEM Solutions
Privileged Account Life Cycle Management
Multi-Platforms/XaaS/Cloud/Hybrid support
Multi-Factor Authentication (MFA)
Compliance Reporting
Vendor Capability Ratings
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
JumpCloud Reviews
Joe J.
- Role: C-Level
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jun 2021
Excellent product, needs better a la carte pricing
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
We have a lot of Linux systems around the country that all need central authentication without custom or crazy software. All our other systems use Active Directory, so getting AD to work on Red Hat, CentOS, and Ubuntu in a repeatable format is next to impossible. This was three clicks and it's installed on a box forever. So easy! No other vendor has this that we found, and not for a company as small as we are with so few devices.
What is your favorite aspect of this product?
The ease of use for local authentication on non-domain machines using domain credentials. Building domain integration for all of our devices all around the country was near impossible, but here we can get the best of Active Directory (authentication) without needing custom software or unusual packages on Linux. It only took us a few minutes to get the AD integration installed on our domain controllers, and a lot of that was picking the utility user/password we'd use to authenticate the integration. Once we had the user setup, we were able to get it installed and users were live in the cloud instantly.
What do you dislike most about this product?
They try to be a lot of things to a lot of people, but there isn't a good "basics" package just to get the authentication portion. We don't need an MDM and group policy interface. I also wish we could assign login permissions to AD groups instead of having to grant access to each person separately. I also dislike that the user account for integration is statically named and must be in the Users OU. Any groups that enable access to Jumpcloud also require you to create them in the Users OU, which makes it difficult to manage. We, like many companies, use OUs to hold our groups, our users, and our machines to make them easier to manage.
What recommendations would you give to someone considering this product?
Make sure you follow instructions on AD integration and install the agent on every AD server. We missed one and it caused major issues until we were able to go back and properly set this up with each domain controller. It is very simple once you do it the right way, and even alerts you if the agent goes out-of-date because of new patches. Since we're a GPO shop for deployment, the silent installer makes it simple to deploy to our AD controllers and stage as a part of our regular monthly maintenance cycle.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
The product which can compete with AD : JumpCloud.
Likeliness to Recommend
Pros
- Performance Enhancing
- Caring
- Transparent
- Helps Innovate
Please tell us why you think this review should be flagged.
Maximo L.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jun 2021
Excellent and reliable , easy to implement!
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Unique prices, active responses, great support experience.
What is your favorite aspect of this product?
Easy integration, easy to deploy. easy to understand.
What do you dislike most about this product?
Is the simple way to jump your services to the cloud, without compromising your infrastructure.
What recommendations would you give to someone considering this product?
Go ahead and you will find out by yourself the great and powerful tool to manage any organization from the Cloud.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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