What is JumpCloud?
JumpCloud is a unified identity, device, and access management platform. At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure. Grant users Secure, Frictionless Access™ to everything they need to do their work however they choose. Manage it all in one unified view.
Company Details
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Get AssistanceJumpCloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 83%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 87%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Device Protection
Email Authentication
Role-Based Multi-Factor Authentication
Role and User Management
OTP Authentication
Authentication Assurance Level (AAL)
Adaptive Authentication (Risk-based)
Browser Push Notifications
Biometrics Authentication
Integration APIs
Soft Token Authentication
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
JumpCloud Reviews
Lauran W.
- Role: Operations
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Nov 2023
Excellent tool for identity management.
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud has proven to be immensely beneficial in overseeing the identity and device management of my company. The easy management of user permissions and access is one of the most beneficial features. I no longer have to worry about manually maintaining user access limits because of JumpCloud, which offers a centralized platform for handling identities across many systems and apps. Furthermore, the device management features have changed the game. I have no trouble configuring systems, enforcing policies, and making sure patch management is followed.
What is your favorite aspect of this product?
JumpCloud’s comprehensive and integrated approach to identity and access management (IAM) is one feature that I think is useful. Many IAM features are available with JumpCloud, such as device management, SSO, MFA, user and group administration, and directory services. Organizations may simplify user provisioning, access controls, and authentication procedures while streamlining their IAM operations with an all-encompassing strategy. Cross-platform compatibility of JumpCloud is an additional useful feature. Organizations can use it to control user identities and access on Windows, macOS, and Linux, among other operating systems.
What do you dislike most about this product?
When immediate assistance is required, sometimes delays in customer care response times might be a minor annoyance. However, the overall efficacy and efficiency of JumpCloud’s device management and authentication solutions outweigh these drawbacks.
What recommendations would you give to someone considering this product?
The flexible and safe cloud directory platform JumpCloud makes it possible to manage user IDs, devices, and apps with ease. Because of its many capabilities, which include centralized authorization and authentication, it is the best option for businesses looking to improve cybersecurity and streamline IT operations. Identity and access management may be made easier and more secure with JumpCloud’s scalable architecture and user-friendly UI.
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Goodness C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to use and integrate with
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
1. Cross-Platform Support (Linux, windows, mac) 2. JumpCloud can integrate with existing directories like Microsoft Active Directory, LDAP, and cloud-based identity providers 3. JumpCloud offers Single Sign-On capabilities 4 JumpCloud facilitates the enrollment of new applications and devices, streamlining the onboarding process for new users and devices.
What is your favorite aspect of this product?
JumoCloud is an Extensible Platform. It allows third-party applications and services to integrate with it, thereby enhancing its flexibility and adaptability to meet specific organizational needs.
What do you dislike most about this product?
The difficulty in setting up a service account on Mac devices when setting up MFA
What recommendations would you give to someone considering this product?
1. Evaluate JumpCloud's security capabilities, such as multi-factor authentication (MFA), Single Sign-On (SSO), security policies, and auditing features. Ensure they align with your security requirements. 2. Develop a deployment plan that outlines how you will roll out JumpCloud across your organization, including timelines, milestones, and responsible parties.
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Israel O.
- Role: Consultant
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Great Features for IT Teams
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
JumpCloud supports Windows, macOS, and Linux devices, providing IT teams
What is your favorite aspect of this product?
The ability to manage user identities, enforce security policies, and oversee device compliance
What do you dislike most about this product?
Pricing Model is too high
What recommendations would you give to someone considering this product?
Highly recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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