JumpCloud Customer Reviews 2025 | SoftwareReviews

JumpCloud

Composite Score

7.5 /10

CX Score

8.0 /10

11 Reviews Write a Review

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What is JumpCloud?

JumpCloud is a unified identity, device, and access management platform. At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure. Grant users Secure, Frictionless Access™ to everything they need to do their work however they choose. Manage it all in one unified view.

Company Details

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JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 88%
Conflict Resolution:: 93%
Strategy & Innovation:: 87%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

9% Neutral

91% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 79

Multi-Device Protection

Email Authentication

Role-Based Multi-Factor Authentication

Role and User Management

OTP Authentication

Authentication Assurance Level (AAL)

Adaptive Authentication (Risk-based)

Browser Push Notifications

Biometrics Authentication

Integration APIs

Soft Token Authentication

Vendor Capability Ratings

Average 75

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Privileged Access Management

Score 7.8

View JumpCloud in this category (opens in a new tab)

JumpCloud Reviews

Vaibhav P.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

7 /10

Pros

Client's Interest First
Efficient Service
Effective Service
Inspires Innovation

Cons

Under Delivered

Harsh D.

Role: Consultant
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to Use for SSO

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

The Dashboard and other capabilites

What is your favorite aspect of this product?

The MFA Integration based on roles

What do you dislike most about this product?

The email template issue

What recommendations would you give to someone considering this product?

Anyone can use

Pros

Helps Innovate
Reliable
Continually Improving Product
Performance Enhancing

Tahir A.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Device Management: JumpCloud extends beyond traditional identity management to include device management. This is particularly useful for organisation's that need to manage a diverse array of devices, including laptops, desktops, and servers.

What is your favorite aspect of this product?

Security Features: Security is a priority for JumpCloud, and it may include features such as multi-factor authentication (MFA) and robust access controls to help organisations enhance their security posture.

What do you dislike most about this product?

Commands sections and i think you guys need to more focused on the documentation’s for the users.

What recommendations would you give to someone considering this product?

I wolud recommend due to multiple features of, It's designed to manage user identities, devices, and access to resources in a cloud-centric environment. Here are some potential differentiators: Cross-Platform Support Cloud-Centric Approach: Directory-as-a-Service (DaaS) Device Management: Single Sign-On (SSO):

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

JumpCloud Ratings

84 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love JumpCloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Role and User Management Enable different levels of access and permissions based on role.

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Authentication Assurance Level (AAL) Ability to indicate and measure the assurance strength

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Privileged Access Management

JumpCloud Reviews

Vaibhav P.

Likeliness to Recommend

Pros

Cons

Harsh D.

Easy to Use for SSO

Likeliness to Recommend

Pros

Tahir A.

"Fantastic product!"

Likeliness to Recommend

Pros

Most Popular JumpCloud Comparisons

Microsoft Authenticator

Google Authenticator

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Duo Security

OKTA Adaptive Multi-Factor Authentication

Protectimus

Feature Ratings

Multi-Device Protection

Email Authentication

Role-Based Multi-Factor Authentication

Role and User Management

OTP Authentication

Authentication Assurance Level (AAL)

Adaptive Authentication (Risk-based)

Browser Push Notifications

Biometrics Authentication

Integration APIs

Soft Token Authentication

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training