JumpCloud Customer Reviews 2024

JumpCloud

Composite Score

8.2 /10

CX Score

8.2 /10

36 Reviews Write a Review

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What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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5 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Security Protects

Feature Ratings

Average 85

Access Control

100

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

JumpCloud Reviews

Dinusha T.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2021

Product exceed expectation

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Secure product architecture and design which meet most of the international compliance

What is your favorite aspect of this product?

RADIUS Server Capabilities

What do you dislike most about this product?

not applicable

What recommendations would you give to someone considering this product?

Always do a Proof of concept with the partner or reseller

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jennifer G.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Fantastic Product with Unique Capabilities

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

One of the biggest reasons we decided to purchase Jumpcloud was the ability to manage user accounts on MacBooks. At the time, there was no other cloud (or on-prem) directory that could give us that functionality. Since then, there have been many improvements made to the product and additional features released, making it better and better with every new version.

What is your favorite aspect of this product?

Providing the ability to maintain a truly cloud-based directory for my organization has been crucial and we are able to utilize Jumpcloud for not only that, but for SSO, device management, and it even provides the ability to run scripts from a central location. This works very well in a Windows environment but it really stands out for those managing MacBook environments.

What do you dislike most about this product?

It can be a little difficult to reset MFA properly in this product, and a feature I'd really like to see is Jumpcloud allowing MFA to be utilized for device logins, not just Jumpcloud logins. We utilize Jumpcloud for our MacBook logins (among many other features) and would really love to make that login protected by MFA.

What recommendations would you give to someone considering this product?

If you're planning to utilize this product for SSO, definitely make sure your intended applications are compatible. Jumpcloud can integrate with a lot of platforms for SSO but it's still developing this capability so there are directories Jumpcloud is not currently compatible with.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Selçuk Ş.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

easy to use for IT crowds

Likeliness to Recommend

9 /10

What differentiates JumpCloud from other similar products?

I really don't know but I can say it is unique

What is your favorite aspect of this product?

have got many integrations on it

What do you dislike most about this product?

not available right now

What recommendations would you give to someone considering this product?

at least give a try you won't regret

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

92 Likeliness to Recommend

96 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Live Session Monitoring Records session for audit purposes.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

PAM as a Service Option (PAMaaS) PAM is offered as a managed service.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

Forensic Investigation Capability PAM solution is able to give a 360° view of when the privileged account password was checked out and by whom, including all the actions that were taken.

Integration with SIEM Solutions Pre-baked easy to implement into to mainstream SIEM products.

Privileged Account Life Cycle Management Ability to manage the life cycle of privileged accounts IE. Provisioning/De-provisioning of Privileged Access, session management, etc.

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication for Administrators.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

JumpCloud Reviews

Dinusha T.

Product exceed expectation

Likeliness to Recommend

Pros

Jennifer G.

Fantastic Product with Unique Capabilities

Likeliness to Recommend

Pros

Selçuk Ş.

easy to use for IT crowds

Likeliness to Recommend

Pros

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Feature Ratings

Access Control

Live Session Monitoring

Privileged Account Discovery

PAM as a Service Option (PAMaaS)

Integration with Helpdesk Apps

Forensic Investigation Capability

Integration with SIEM Solutions

Privileged Account Life Cycle Management

Multi-Platforms/XaaS/Cloud/Hybrid support

Multi-Factor Authentication (MFA)

Compliance Reporting

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization