What is JumpCloud?
JumpCloud is a unified identity, device, and access management platform. At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure. Grant users Secure, Frictionless Access™ to everything they need to do their work however they choose. Manage it all in one unified view.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 74%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 79%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JumpCloud?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Factor Authentication (MFA)
Advanced Provisioning
Password Management
Privileged Access Management
Provisioning Deprovisioning
Web Cloud Single Sign on (SSO)
Identity Governance
Access Request Management
Activity Monitoring Alerts
Mobility Support
Reporting
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Also Featured in...
JumpCloud Reviews
Tahir A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2023
"Fantastic product!"
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Device Management: JumpCloud extends beyond traditional identity management to include device management. This is particularly useful for organisation's that need to manage a diverse array of devices, including laptops, desktops, and servers.
What is your favorite aspect of this product?
Security Features: Security is a priority for JumpCloud, and it may include features such as multi-factor authentication (MFA) and robust access controls to help organisations enhance their security posture.
What do you dislike most about this product?
Commands sections and i think you guys need to more focused on the documentation’s for the users.
What recommendations would you give to someone considering this product?
I wolud recommend due to multiple features of, It's designed to manage user identities, devices, and access to resources in a cloud-centric environment. Here are some potential differentiators: Cross-Platform Support Cloud-Centric Approach: Directory-as-a-Service (DaaS) Device Management: Single Sign-On (SSO):
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Goodness C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to use and integrate with
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
1. Cross-Platform Support (Linux, windows, mac) 2. JumpCloud can integrate with existing directories like Microsoft Active Directory, LDAP, and cloud-based identity providers 3. JumpCloud offers Single Sign-On capabilities 4 JumpCloud facilitates the enrollment of new applications and devices, streamlining the onboarding process for new users and devices.
What is your favorite aspect of this product?
JumoCloud is an Extensible Platform. It allows third-party applications and services to integrate with it, thereby enhancing its flexibility and adaptability to meet specific organizational needs.
What do you dislike most about this product?
The difficulty in setting up a service account on Mac devices when setting up MFA
What recommendations would you give to someone considering this product?
1. Evaluate JumpCloud's security capabilities, such as multi-factor authentication (MFA), Single Sign-On (SSO), security policies, and auditing features. Ensure they align with your security requirements. 2. Develop a deployment plan that outlines how you will roll out JumpCloud across your organization, including timelines, milestones, and responsible parties.
Pros
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Sasank G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Pretty Simple to Implement
Likeliness to Recommend
What differentiates JumpCloud from other similar products?
Jumpcloud always strives to improve their services to sustain in the market with other competitors, Eventhough they fail to execute some features which are already developed by other platforms they'll always try to come up with something to make their clients happy. Sales experience was coolest part with our requirements team more than happy to get it working to replace legacy systems.
What is your favorite aspect of this product?
Ease of usage and Ease of implementation. At our organization all assets gets binded with jumpcloud to track regular updates and security checks which most of the products in this sector doesn't do.
What do you dislike most about this product?
User dashboard where he can access multiple systems through one login, That can be improved for sure.
What recommendations would you give to someone considering this product?
Just go for it without any hesitations, you'll not regret your decision.
Pros
- Helps Innovate
- Saves Time
- Fair
- Transparent
Cons
- Slower Product Innovation
- Commodity Features
- Charges for Enhancements
Please tell us why you think this review should be flagged.
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