Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

493 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Application Lifecycle Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Artifact Management

Traceability

Managed Artifact Repository

Automation

Visual Analysis Design

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Score 9.0

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Jira Reviews

Ranjeet K.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Jira: Great for Workflow Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Unlike many HR-specific tools that offer predefined workflows and limited flexibility, Jira allows HR teams to create detailed, customized workflows that can be customized preferred covering a wide range of processes from recruitment to performance management

What is your favorite aspect of this product?

My favourite aspect of using JIRA for its robust operating system and ability to change business processes. Its ability to create detailed business plans and track projects across multiple categories is invaluable for complex projects. Integration with other tools like Confluence improves collaboration and documentation.

What do you dislike most about this product?

The main drawbacks are the complexity and learning curve, especially for non-technical users. Developing and customizing business plans for HR purposes can be time-consuming and confusing.

What recommendations would you give to someone considering this product?

Its a powerful tool thought it could be little complex for beginners so I recommend this tool to people who has experience with technology.

Pros

Performance Enhancing
Enables Productivity
Caring
Respectful

Aishwarya P.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Best for distribution on a small scale.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

We like using Jira generally, and it's a fantastic tool for our technical staff.

What is your favorite aspect of this product?

By breaking tasks into sprints, Jira improves workflow and project completion. I like that you can backlog non-urgent chores to remember them.

What do you dislike most about this product?

Diverse licenses for various products can influence the feature set across all offerings, which is somewhat peculiar.

What recommendations would you give to someone considering this product?

1. I work on a Scrum team and use Atlassian's JIRA every day. It makes it easy for everyone to work together. 2. JIRA by Atlassian makes it easy for teams to work together, especially on projects that everyone is involved in. Another thing I like about JIRA is that it makes it easy to keep track of my team's work.

Pros

Continually Improving Product
Fair
Acts with Integrity
Generous Negotitation

Anshul K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Technical support, easy to use.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Technical support

What is your favorite aspect of this product?

Interface and features

What do you dislike most about this product?

Nothing dislike

What recommendations would you give to someone considering this product?

Best ticketing tool for your organisation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Agile Work Management Multiple backlogs, backlog grooming, sprint planning, prioritization, and estimation, and a multi-level agile artifact hierarchy (Epics, User Stories, etc.)

Bug Tracking & Issue Mgmt Supports the ability to create tests and acceptance criteria and assign, prioritize, track, and resolve tests,related bugs, and issues.

Workflow Management Custom workflows can be created, managed, and monitored for artifacts, processes and practices to govern and streamline ALM work.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Resource Planning Assigning resources to activities and estimates to manage workloads, support project management, and ensure completion of work related to ALM artifacts, including dashboards to manage multiple teams

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Artifact Management ALM artifacts can be readily created, reused, moved, and managed through baselines, reviews, approvals, releases, and audits for projects and products.

Traceability ALM artifacts can be traced from ideation to requirements, design, develop, test, and implementation.

Managed Artifact Repository Artifacts are stored in version controlled repository that supports check out, update, check-in, and collaboration across multiple types and workspaces.

Automation Manual activities such as traceability, test generation, artifact state changes, integrations, and artifact creation can be automated to streamline ALM work.

Visual Analysis Design Can create and manage context diagrams, business process models, use cases, data flow diagrams, sequence diagrams, data models, and UI mockups, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Project Management - Enterprise

Jira Reviews

Ranjeet K.

Jira: Great for Workflow Management

Likeliness to Recommend

Pros

Aishwarya P.

Best for distribution on a small scale.

Likeliness to Recommend

Pros

Anshul K.

Technical support, easy to use.

Likeliness to Recommend

Pros

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Feature Ratings

Agile Work Management

Bug Tracking & Issue Mgmt

Workflow Management

Analytics and Reporting

Resource Planning

ALM Integration

Artifact Management

Traceability

Managed Artifact Repository

Automation

Visual Analysis Design

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support