Jira Service Management Logo Award Winner Product Badge
Jira Service Management Logo Award Winner Product Badge
Atlassian

Jira Service Management

Composite Score
8.5 /10
CX Score
8.7 /10
Category
Jira Service Management
8.5 /10

What is Jira Service Management?

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast

Company Details


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Awards & Recognition

Jira Service Management won the following awards in the IT Service Management - Midmarket category

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Jira Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira Service Management?

5% Negative
8% Neutral
87% Positive

Pros

  • Trustworthy
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 82

Reporting

85

End User Self Serve

85

End User Support Solutions

84

Integrated Knowledge Management

81

Integration With IT Tools

81

Multi Device Capability

81

Service Catalog

80

Technician Administration

80

Multi-Site Functionality

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Customization

81

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Ease of IT Administration

80

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Breadth of Features

79

Usability and Intuitiveness

79

Vendor Support

77

Jira Service Management Reviews

Gift M.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Efficient and seamless powerhouse!

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

Customizability and integration capabilities.

What is your favorite aspect of this product?

Jira Service Management's robust automation features for streamlining processes.

What do you dislike most about this product?

A steep learning curve for new users is a potential challenge.

What recommendations would you give to someone considering this product?

If you are considering Jira Service Management, I recommend investing time in exploring its customization options and taking advantage of available tutorials to familiarize yourself with its features. Additionally, consider seeking guidance from experienced users to optimize your experience with the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dylan C.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Essential tool for projects and tasks

Likeliness to Recommend

8 /10

What differentiates Jira Service Management from other similar products?

It easily integrates to all enterprise tools

What is your favorite aspect of this product?

Easily working out of sprints made our team much more effecient

What do you dislike most about this product?

As of right now, there's nothing that I can complain about

What recommendations would you give to someone considering this product?

If you deal with a lot of requests then this is the right tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2023

Easy to use application.

Likeliness to Recommend

8 /10

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Respectful

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