IT Service Management - Midmarket
Top Jira Service Management Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast

8.5

Composite
Score

+85

Emotional
Footprint

93

Reviews

Best Alternatives and Competitors to Jira Service Management

Compare how Jira Service Management stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

IBM

IBM Maximo

8.9

Composite
Score

+93

Emotional
Footprint

93

Reviews

Reviews Say

Compared to Jira Service Management, IBM Maximo is:

More Efficient

More Caring

More Transparent

Easier to Implement

Easier to Use

More Innovative

TeamDynamix

TeamDynamix ITSM

8.9

Composite
Score

+91

Emotional
Footprint

150

Reviews

Reviews Say

Compared to Jira Service Management, TeamDynamix ITSM is:

More Efficient

More Caring

Better at Support

More Transparent

More Reliable

Easier to Implement

Freshworks

Freshservice

8.2

Composite
Score

+91

Emotional
Footprint

46

Reviews

Reviews Say

Compared to Jira Service Management, Freshservice is:

More Efficient

More Caring

More Transparent

Easier to Implement

More Innovative

Easier to Use

Sherweb Inc

C2 ITSM

7.9

Composite
Score

+82

Emotional
Footprint

114

Reviews

Reviews Say

Compared to Jira Service Management, C2 ITSM is:

More Respectful

Less Inspiring

Worse at Integrating

Harder to Use

Harder to Implement

Worse at Training

Zendesk

Zendesk for Service

7.8

Composite
Score

+84

Emotional
Footprint

89

Reviews

Reviews Say

Compared to Jira Service Management, Zendesk for Service is:

More Efficient

More Caring

More Respectful

Worse at Training

Harder to Customize

Less Inspiring

Spiceworks

Spiceworks Cloud Help Desk

7.8

Composite
Score

+84

Emotional
Footprint

256

Reviews

Reviews Say

Compared to Jira Service Management, Spiceworks Cloud Help Desk is:

More Transparent

More Efficient

Easier to Implement

Harder to Customize

Less Respectful

Worse at Integrating

SolarWinds

SolarWinds Service Desk

7.7

Composite
Score

+87

Emotional
Footprint

31

Reviews

Reviews Say

Compared to Jira Service Management, SolarWinds Service Desk is:

More Transparent

More Efficient

More Reliable

More Caring

Harder to Customize

Worse at Integrating

SysAid

SysAid ITSM

7.7

Composite
Score

+83

Emotional
Footprint

88

Reviews

Reviews Say

Compared to Jira Service Management, SysAid ITSM is:

More Caring

Less Inspiring

Worse at Training

Worse at Integrating

Harder to Customize

Less Innovative

TOPdesk USA Inc.

TOPdesk ITSM

7.2

Composite
Score

+84

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Jira Service Management, TOPdesk ITSM is:

More Efficient

Easier to Implement

Less Inspiring

Less Innovative

Less Respectful

Harder to Customize

ManageEngine

ManageEngine ServiceDesk Plus

7.0

Composite
Score

+74

Emotional
Footprint

43

Reviews

Reviews Say

Compared to Jira Service Management, ManageEngine ServiceDesk Plus is:

Less Inspiring

Harder to Customize

Less Reliable

Less Innovative

Worse at Training

Less Respectful

Most Popular Jira Service Management Comparisons