Jira Service Management Logo Award Winner Product Badge
Jira Service Management Logo Award Winner Product Badge
Atlassian

Jira Service Management

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Jira Service Management
8.7 /10

What is Jira Service Management?

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast

Company Details


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Awards & Recognition

Jira Service Management won the following awards in the IT Service Management - Midmarket category

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Jira Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira Service Management?

2% Negative
9% Neutral
89% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

End User Self Serve

85

Reporting

85

End User Support Solutions

83

Integrated Knowledge Management

83

Multi Device Capability

81

Service Catalog

81

Technician Administration

80

Integration With IT Tools

80

Multi-Site Functionality

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of IT Administration

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

82

Quality of Features

81

Ease of Data Integration

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

79

Jira Service Management Reviews

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2020

More trouble than its worth

Likeliness to Recommend

2 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Fast implementation and easy to use service desk

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor Friendly Policies
  • Less Efficient Service
  • Less Caring

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