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What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Trustworthy
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
End User Self Serve
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi Device Capability
Service Catalog
Technician Administration
Multi-Site Functionality
Vendor Capability Ratings
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Vendor Support
Jira Service Management Reviews
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Travis B.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Nov 2020
Best Project Management Software Available
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
The reliability efficiency and practical applications with Jira
What is your favorite aspect of this product?
Connection integration with other software.
What do you dislike most about this product?
More Clear resources in research on the product may be helpful, even a few product demos at these tech conventions
What recommendations would you give to someone considering this product?
Definitely something for a developing enterprise
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Anupama K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2020
Jira Service Desk is exceptionally functional
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
It's simple and intuitive user interface distinguishes Jira Service Desk from the well-known alternatives on the market. Great incorporation with big business merchant Atlassian's different iproducts just as plentiful adaptability and propelled reporting make this a platform worth considering.
What is your favorite aspect of this product?
Jira Service Desk is exceptionally functional. It lets us produce reports and view insights on a very much masterminded dashboard. Each ticket that enters the framework influences those details so we have a far reaching view. This is particularly significant for us in guaranteeing that we are adhering to our SLAs as far as an ideal opportunity to goals and time to first reaction.
What do you dislike most about this product?
Nothing.It has worked according to our expectations.
What recommendations would you give to someone considering this product?
Jira Service Desk encourages you to minimize your costs twice and is adaptable with regards to customization and expansion.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Helps Innovate
Please tell us why you think this review should be flagged.
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Leaky H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2020
Decent platform and supports great practices.
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
JIRA Service Desk lets users submit tickets quickly and easily through a simple interface, but still gives your service desk team the power of the JIRA platform.It ensures you provide excellent customer service, which ultimately attracts new customers and retains existing ones.
What is your favorite aspect of this product?
Jira Service Desk ensures coordinated effort among your colleagues is snappy and viable. Due to its consistent intergration with Jira Software, Jira Software Desk clients can without much of a stretch connection to IT tickets to the development team backlog. It permits them to distinguish and address the main driver of an issue and thusly draft a prompt solution and avoid further heightening.
What do you dislike most about this product?
JIRA can be very technical and overwhelming for people who are not using it regularly for their work.
What recommendations would you give to someone considering this product?
I think I had the chance to get familiar with a couple of things by working with JIRA Service Desk. It has been a decent platform and supports great practices.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Saves Time
Please tell us why you think this review should be flagged.
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