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What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Trustworthy
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
End User Self Serve
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi Device Capability
Service Catalog
Technician Administration
Multi-Site Functionality
Vendor Capability Ratings
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Vendor Support
Jira Service Management Reviews
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Ankit J.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2021
Fantastic Product
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
The IT Support is quite good and very eager to help the end users.
What is your favorite aspect of this product?
Various distinctive features which provide lot of flexibility.
What do you dislike most about this product?
Cost is litlle high
What recommendations would you give to someone considering this product?
A very great product and one must definetly give it a try. It's after sales services and IT team is quite good and helpful.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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Luis A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
A basic and easy-to-use project management tool
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Jira is a good platform for ticket collaboration. Jira, in particular, assists in the organization and planning of user stories in agile projects. Another feature that I enjoy about Jira is the ability to plan ahead of time for sprints and tickets. You may also make a backlog of requests that you can already prioritize. Test plans, in addition to user stories, may be produced and connected directly to the related narrative. This enables quick testing of the capabilities that have been built. It's also fantastic that queries can be built, allowing specific information to be shown in an organized manner in a dashboard.
What is your favorite aspect of this product?
Workflows within certain projects are created on an individual basis. Create aggregated views of specified sub projects using Advanced Routing. Creating overviews to assist you in better managing your own tasks. A well-structured control panel, an effective and rationally created full-text search, and a clean communication structure in tickets. Different levels of authorization allow for a clear assignment of pending projects/tasks. External engagement is also encouraged. You may submit support requests, track their status, and search for them in the IT service provider section.
What do you dislike most about this product?
If you use all of the features and settings, you'll quickly become overwhelmed by the amount of data. Set the notification settings with caution to avoid receiving an excessive amount of emails. Queries are tough to create because they often have considerably more breadth than you would like.
What recommendations would you give to someone considering this product?
On the one hand, it solves a number of business issues, including paperwork. With Jira, you can save all of your information in one ticket that you can refer to again and over. This has regularly helped us in projects to minimize confusion since it was meticulously recorded. It also helps with project organization and task distribution. Using Kanban boards, you may map the ticket status and assign the ticket to the person who needs to do anything about it. This way, you always have total control over the status of the ticket. Future sprint planning might disclose further planning and project scope.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Bryen H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Good app, but seen better days.
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Integration and adaptability.
What is your favorite aspect of this product?
Easily customizable, one can create flow charts, work charts.
What do you dislike most about this product?
Permissions and user rights.
What recommendations would you give to someone considering this product?
Compare the options, financially and practicality.
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation
Cons
- Commodity Features
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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