Jira Service Management Logo Award Winner Product Badge
Jira Service Management Logo Award Winner Product Badge
Atlassian

Jira Service Management

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Jira Service Management
8.7 /10

What is Jira Service Management?

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast

Company Details


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Awards & Recognition

Jira Service Management won the following awards in the IT Service Management - Midmarket category

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Jira Service Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira Service Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira Service Management?

2% Negative
9% Neutral
89% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 83

End User Self Serve

85

Reporting

85

End User Support Solutions

83

Integrated Knowledge Management

83

Multi Device Capability

81

Service Catalog

81

Technician Administration

80

Integration With IT Tools

80

Multi-Site Functionality

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Ease of IT Administration

82

Breadth of Features

82

Usability and Intuitiveness

82

Ease of Customization

82

Quality of Features

81

Ease of Data Integration

81

Ease of Implementation

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

79

Jira Service Management Reviews

Anupama K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Jira Service Desk is exceptionally functional

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

It's simple and intuitive user interface distinguishes Jira Service Desk from the well-known alternatives on the market. Great incorporation with big business merchant Atlassian's different iproducts just as plentiful adaptability and propelled reporting make this a platform worth considering.

What is your favorite aspect of this product?

Jira Service Desk is exceptionally functional. It lets us produce reports and view insights on a very much masterminded dashboard. Each ticket that enters the framework influences those details so we have a far reaching view. This is particularly significant for us in guaranteeing that we are adhering to our SLAs as far as an ideal opportunity to goals and time to first reaction.

What do you dislike most about this product?

Nothing.It has worked according to our expectations.

What recommendations would you give to someone considering this product?

Jira Service Desk encourages you to minimize your costs twice and is adaptable with regards to customization and expansion.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Helps Innovate

Leaky H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2020

Decent platform and supports great practices.

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

JIRA Service Desk lets users submit tickets quickly and easily through a simple interface, but still gives your service desk team the power of the JIRA platform.It ensures you provide excellent customer service, which ultimately attracts new customers and retains existing ones.

What is your favorite aspect of this product?

Jira Service Desk ensures coordinated effort among your colleagues is snappy and viable. Due to its consistent intergration with Jira Software, Jira Software Desk clients can without much of a stretch connection to IT tickets to the development team backlog. It permits them to distinguish and address the main driver of an issue and thusly draft a prompt solution and avoid further heightening.

What do you dislike most about this product?

JIRA can be very technical and overwhelming for people who are not using it regularly for their work.

What recommendations would you give to someone considering this product?

I think I had the chance to get familiar with a couple of things by working with JIRA Service Desk. It has been a decent platform and supports great practices.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

Sophia R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Cost effective ITSM software

Likeliness to Recommend

10 /10

What differentiates Jira Service Management from other similar products?

Jira Service Desk is the best choice for understanding costs forthright, with no dread of implicit charges not far off.You will not require any costly counseling commitment, execution, or support to pay.It is very affordable ITSM software.

What is your favorite aspect of this product?

JIRA is being utilized by the assistance work area group just as an instrument by the business group to submit tickets identified with the CRM. Explicitly by the business group, (end clients) who utilize the CRM to upgrade the business and produce income. JIRA Service Desk has made communications simple and spares a ton of opportunity with regards to delay because of messages.

What do you dislike most about this product?

There are present bugs and the help documents has data that is really outdated.

What recommendations would you give to someone considering this product?

The key takeaway is that it is stable was intended for online coordinated effort, and it will assist you with moving more items/benefits quicker. The measure of addons is huge and the quantity of integrations will doubtlessly intrigue you. It's actual, it tends to be difficult to arrange the framework however once you figure out how to do it, your excursion will be so a lot simpler.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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