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What is Jira Service Management?
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira Service Management?
Pros
- Trustworthy
- Performance Enhancing
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
End User Self Serve
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi Device Capability
Service Catalog
Technician Administration
Multi-Site Functionality
Vendor Capability Ratings
Business Value Created
Ease of Customization
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Vendor Support
Jira Service Management Reviews
Shanique G.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Great Ticketing Software For HelpDesk
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
When it comes to managing and tracking tickets for internal projects and workflows Jirra is one of the best. It has a user friendly interface which makes it easy to set up your dashboards and get total control over the number of requests you are getting. Jirra has an amazing notification system which provides free customization on notification service. Its filters are very easy to use and allows you to make and save a filter and give users access to the filter.
What is your favorite aspect of this product?
I like Jira SLA feature which is an powerful one, It allows you to add your own calendar based on the holidays so that SLA will be pause on the holidays which you have mentioned. I like that when you create a ticket it automatically sent you a email and once any update or changes has been made on the ticket you will be notified. I like that Jira allows you to add a single person or department on the ticket to receive updates.
What do you dislike most about this product?
There is nothing about Jira that I dislike
What recommendations would you give to someone considering this product?
I highly recommend this software for any organization that has a Help Desk department and need to keep track of tickets. Jira has the ability to look at what tasks are assigned to anyone and team member updates. JIRA helps in making the group work easier and to communicate with the team members.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Reshma C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2022
Easy to use bit pricey
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
Simple UI and easy to learn
What is your favorite aspect of this product?
UI is my favourite and till date dint find any freeze or lag in the product
What do you dislike most about this product?
Nothing much to be honest
What recommendations would you give to someone considering this product?
Can definitely go for this product.., smaller projects may use other services but as it grows JIRA is able to stand out
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Beckham L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Streamlined project tracking for teams.
Likeliness to Recommend
What differentiates Jira Service Management from other similar products?
One advantage of Jira is its scalability. It offers features such as resource allocation and project planning options, which allow it to easily adapt to any project size or complexity. Furthermore, with its integration with Agile tools, Jira provides a comprehensive suite of project management functionalities that can be used to manage projects from start to finish. This is especially beneficial for larger organizations who require more sophisticated solutions.
What is your favorite aspect of this product?
You can also create custom reports and dashboards with Jira, which is quite convenient. This helps me track the progress of each project and get insights on how successful they are. Furthermore, I find it helpful to have access to a wide library of plugins which allow us to extend the functionality of Jira and integrate it with other services. This is incredibly useful when we need to integrate our tasks and project management software with a specific tool or application. All in all, Jira makes it easy for us to manage our projects and keep track of everything related to them.
What do you dislike most about this product?
When numerous developers are working on a single user story, Jira's inability to add multiple assignees raises a red flag. Additionally, contacting Atlassian for assistance when you have technical problems is difficult. Additionally, I have seen from experience that even though Jira offers a high amount of flexibility, things may get pretty complicated if different management styles are utilized throughout the project planning process.
What recommendations would you give to someone considering this product?
I would recommend that people be aware of the limitations of Jira and the potential difficulties in combining it with other tools. They should also be sure to have a clear understanding of their project needs before making a decision on which product to purchase. Lastly, I would suggest reaching out to Atlassian for help if any technical issues arise. They have a great customer support team that can help you resolve any issues quickly and efficiently.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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