Intercom Logo Award Winner Product Badge
Intercom Logo Award Winner Product Badge
Intercom

Intercom

9.1 /10
Category
Intercom
9.1 /10

What is Intercom?

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Intercom won the following awards in the Chatbots category

Filter By

Intercom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intercom.

90 Likeliness to Recommend

99 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intercom?

1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Integration With CRM

88

Voice or Text Input

88

Personalized Service

86

Leads Generation

86

Application Programming Interface

86

Scheduled Availability

85

Knowledgebase

85

Wayfinding

85

Multi-channel

85

Workflow Processing

85

Learning and Adaptability

85

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Breadth of Features

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Availability and Quality of Training

85

Business Value Created

85

Ease of IT Administration

85

Ease of Customization

85

Quality of Features

84

Ease of Data Integration

83

Vendor Support

80

Intercom Reviews

Debbie J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Perfect reporting and screen sharing tool

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

The interface easy usage and the features arrangement.

What is your favorite aspect of this product?

Its integration to the most social media platforms and the email marketing capability.

What do you dislike most about this product?

Nothing for me to complain about this platform productivity.

What recommendations would you give to someone considering this product?

Intercom is the great marketing system which supports other social media channels for the effective business marketing.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Intercom Comparisons