What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 97%
- Negotiation and Contract:
- 96%
- Conflict Resolution:
- 98%
- Strategy & Innovation:
- 98%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Knowledgebase
Personalized Service
Multi-channel
Learning and Adaptability
Wayfinding
Scheduled Availability
Translation
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Olivia K.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2024
Most popular customer communication platform
Likeliness to Recommend
What differentiates Intercom from other similar products?
Unlike its competitors in the market, it is highly customizable. It assists users in drafting chatbot flows by analyzing the demands of customers, and their engagement. It integrates with other parties in such a way as to give complete way for customer contact with different touchpoints. This makes itself versatile for changing environments.
What is your favorite aspect of this product?
Although I like many things about this product, one thing that I like above all is its ability to deliver personalized and dynamic conversation. Unlike others, the intercom’s Custom Bots are mainly reliant upon the customer’s nature and interest. This factor makes the user practicable in offering important backing. Moreover, its seamless integration with other parties generates a unified experience.
What do you dislike most about this product?
Talking in terms of its features, I would say that each of its features is my favorite. Besides this, one thing that sometimes creates concern for users is its pricing. Although the advanced features justify the prices of small to mid-sized corporations, it is a bit difficult to get benefit from all of its additional capabilities.
What recommendations would you give to someone considering this product?
For anyone considering Intercom’s chatbot software, I would recommend going through your customer support, engagement, and needs.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
Elvis C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Interact with customers via live chat.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Enhances customer retention and happiness by enabling easy, tailored contact. Teams can handle high query volumes using automation and bots without adding more workers.
What is your favorite aspect of this product?
Intercom is great because it allows you to talk to contacts directly in real time via social networks, mobile apps, and the web. I have access to comprehensive reports on client interactions, which enable me to analyze the experience and efficacy of messages in great detail.
What do you dislike most about this product?
We don't have any issues with intercom; it's a great way to communicate with clients.
What recommendations would you give to someone considering this product?
Because Intercom is user-friendly and doesn't require a high learning curve, it's a great choice for customer support and sales teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
khalim s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
One of the best live chat tool for success
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has the AI feature which you can use to easily build your chatbot and configure the tool to provide customer success to customers, also the tool has more features like product tour and tooltips that other tools does not offer
What is your favorite aspect of this product?
I like the User Interface, the pricing of the software and the customer support provided from the team, also the new integration of the tool with WhatsApp makes it better to reach to clients through WhatsApp
What do you dislike most about this product?
I only see the issue with the pricing of the tool but everything works as expected, support is not 24/7 so when you get issues on Weekend, you will have to wait until their working time to have it resolved
What recommendations would you give to someone considering this product?
If you have the budget for Intercom, it can be a great tool for success
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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