What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Personalized Service
Knowledgebase
Scheduled Availability
Application Programming Interface
Multi-channel
Leads Generation
Learning and Adaptability
Wayfinding
Workflow Processing
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Quality of Features
Vendor Support
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Intercom Reviews
Mathenge N.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Easy to use, fantastic product!
Likeliness to Recommend
What differentiates Intercom from other similar products?
It is easy to use and integrates well with CRM
What is your favorite aspect of this product?
It does not require skills to implement Easy to use Highly customizable
What do you dislike most about this product?
The support team often addresses issues, but sometimes they can take some time before replying.
What recommendations would you give to someone considering this product?
Intercom is a great tool that enhances conversations either between team members or clients. Besides, its highly adaptable to business needs.
Pros
- Helps Innovate
- Effective Service
- Inspires Innovation
- Fair
Please tell us why you think this review should be flagged.
Emily N.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Great tool with a lot of useful features."
Likeliness to Recommend
What differentiates Intercom from other similar products?
When compared to similar programs, this one stands out due to its user-friendly interface and advanced capabilities.
What is your favorite aspect of this product?
This communications platform's built-in capacity for improvement and expansion is something I really like. Simply said, it has revolutionized the ways in which we go about client targeting, interaction, and segmentation. I could never go back to using any other tool since none of them compare to the experience and quality of this one.
What do you dislike most about this product?
The only serious problem I've encountered is the length of time it takes for their support personnel to respond to my inquiries. It's interesting because this is where they struggle the most in terms of base of support and response.
What recommendations would you give to someone considering this product?
I think the application is worth recommending since, all things considered, it is a really high quality and expertly crafted item. They offer excellent support of a high level and provide useful learning materials.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
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Muthiora N.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Great Chatbot!
Likeliness to Recommend
What differentiates Intercom from other similar products?
Highly customizable especially for business marketing
What is your favorite aspect of this product?
The collaboration features are amazing Easy to use Impressive UI
What do you dislike most about this product?
I cannot really think of anything I dislike when using this application.
What recommendations would you give to someone considering this product?
Intercom is a great platform for connecting with clients. Besides, it can be used as a marketing platform. I highly recommend it to any business owner or organization.
Pros
- Helps Innovate
- Reliable
- Caring
- Respectful
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