What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Intercom.
90 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Personalized Service
Knowledgebase
Scheduled Availability
Application Programming Interface
Multi-channel
Leads Generation
Learning and Adaptability
Wayfinding
Workflow Processing
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Quality of Features
Vendor Support
Also Featured in...
Intercom Reviews
Cristina O.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Intercom is one right way to engage customers.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom provides a feature-set that is unmatched by any helpdesk platform. Features like no-code mobile carousels, two-way sms customer engagement, product customer tour functionality and so on, are unique to the Intercom platform.
What is your favorite aspect of this product?
Mobile carousels is one feature on Intercom which our team has taken full advantage of to high success. Through Carousels, we are successfully connecting with customers and users of our product apps. at specific junctures in the course of using our apps. Intercom's mobile carousels has helped to highlight new features to app. users , acted as a guide to sales prospect to signup to our service and so on. One of the best part of this feature for us as a team , is that we have been able to customize it to target specific types of customers to great success.
What do you dislike most about this product?
With platforms like Intercom, which is extremely feature-rich , there is always the propensity for it to be overwhelming for inexperienced users. On a second note, I believe that Intercom's support can be a lot more responsive to queries and enquiries. Slow paced responses to customers is not very worthy of a team providing a customer success software.
What recommendations would you give to someone considering this product?
Intercom is great for engaging customers and for efficiently managing general customer interaction, in a way that is simply unmatched by any platform that I know about at this time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nir L.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Excellent communications platform
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is very simple to use, with many useful features and easy integration to your client and backend systems.
What is your favorite aspect of this product?
Mobile chat is super useful with push notifications and built-in bots
What do you dislike most about this product?
Pricing is based on active users and seats, which means that payment is increasing significantly as your company grows.
What recommendations would you give to someone considering this product?
Do proper long-term cost estimates based on your expected number of users and seats.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Emma B.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2022
Product is excellent for live chat assistance.
Likeliness to Recommend
What differentiates Intercom from other similar products?
It's entertaining to use; I enjoy reading what other people are penning; I can quickly and simply add notes and articles; I can create my own bots; although, these features are currently broken; I can create and share banners, posts, and chats; and so much more.
What is your favorite aspect of this product?
The setup and operation of Intercom need no technical knowledge or effort. It's a cheap, fast, and simple way to keep in touch with your clients and prospects.
What do you dislike most about this product?
No significant gripes here; Intercom is helping us save a lot of time and we couldn't be happier. We now use an integration to provide phone assistance, however it would be ideal if Intercom could handle this on its own.
What recommendations would you give to someone considering this product?
Intercom works wonderfully for instant messaging and in businesses that require prompt assistance. Great for brief SLAs when a rapid reaction is expected. Fantastic method of gaining access to the papers and frequently asked questions. To sum up, a comprehensive network of aid
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.