Interact Customer Reviews 2025 | SoftwareReviews

Interact

Composite Score

7.9 /10

CX Score

8.2 /10

34 Reviews Write a Review

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What is Interact?

Intranet software that connects your organization. Transform how your business communicates. Build a more informed and productive workplace. Engage your employees.

Company Details

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Awards & Recognition

Interact won the following awards in the Digital Workplace category

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7 Top Rated Capabilities

14 Top Rated Features

Latest Award, 2025

6 Top Rated Capabilities

16 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2022

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

Interact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Interact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 96%
Conflict Resolution:: 97%
Strategy & Innovation:: 99%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Interact?

0% Negative

8% Neutral

92% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Task Management

100

Department Zones

Instant Messaging

Networked Enterprise

Listings

Virtual Floor Plans

Customizable Branding

Integrations

News Feed

Employee Engagement

Interactive Organizational Chart

Vendor Capability Ratings

Average 86

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Interact Reviews

Morgan W.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

Great all-in-one dogital workplace solution!

Likeliness to Recommend

10 /10

What differentiates Interact from other similar products?

Interact is a fully integrated digital workplace solution that constantly innovates based on customer need.

What is your favorite aspect of this product?

My favorite aspect is the customization of this platform without IT support.

What do you dislike most about this product?

There isnt much I dislike about the product.

What recommendations would you give to someone considering this product?

I recommend utilizing Interact's strategy services to help customize your sote based on intranet/industry best practices.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Sonali L.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Easy to use

Likeliness to Recommend

9 /10

What differentiates Interact from other similar products?

Interact has detailed documentation and easy to use. It is easy to implement. Customization is really great.

What is your favorite aspect of this product?

Easy to use and documentation are great

What do you dislike most about this product?

nothing that I disliked about this product

What recommendations would you give to someone considering this product?

I would say, it is easy to customize and very easy to use as well

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Interact

What is Interact?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

Interact Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Interact?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Department Zones Department Zones give your department or team a simple, fast, and cost-effective way to leverage next-generation intranet technology to support your goals.

Instant Messaging Real-time, text-based communication between two or more people

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Listings A place to list things for sale or swap.

Virtual Floor Plans The app mimics a physical workspace setting by allowing users to enter virtual rooms.

Customizable Branding The app supports brand affinity by allowing customizable user interfaces with corporate assets such as logos and pictures of office space.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Interact Reviews

Morgan W.

Great all-in-one dogital workplace solution!

Likeliness to Recommend

Pros

Sonali L.

Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Task Management

Department Zones

Instant Messaging

Networked Enterprise

Listings

Virtual Floor Plans

Customizable Branding

Integrations

News Feed

Employee Engagement

Interactive Organizational Chart

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration