Insightly CRM Logo
Insightly CRM Logo
Insightly , Inc.

Insightly CRM

Composite Score
7.5 /10
CX Score
7.6 /10
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Insightly CRM
7.5 /10

What is Insightly CRM?

Scale your business with the powerful and affordable CRM built for fast-growing companies like yours. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, Insightly is the leading small business CRM.

Company Details

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Awards & Recognition

Insightly CRM won the following awards in the Customer Relationship Management - Small Business category

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Insightly CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Insightly CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

90 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Insightly CRM?

3% Negative
1% Neutral
96% Positive

Pros

  • Fair
  • Enables Productivity
  • Friendly Negotiation
  • Respectful

Feature Ratings

Average 85

Sales Management

86

Collaboration

86

Analytics and Reporting

85

Marketing Management

85

Activity and Workflow Management

85

Lead Management

85

Account and Contact Management

84

Quote Contract and Proposal

82

Customer Service Management

81

Mobile

81

Telephony and Call Center Management

79

Vendor Capability Ratings

Average 83

Ease of Data Integration

87

Ease of Customization

86

Quality of Features

85

Ease of Implementation

85

Business Value Created

84

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Usability and Intuitiveness

82

Availability and Quality of Training

80

Vendor Support

77

Insightly CRM Reviews

Harlow W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Insightly works deeply like insights

Likeliness to Recommend

10 /10

What differentiates Insightly CRM from other similar products?

For our company to better serve our clients and providing us advantages in the market, Insightly CRM offers a broad range of services. It has made it possible for us to successfully and dependably engage in our working connections with the clients. With the help of this program, I have also been handling project management chores.

What is your favorite aspect of this product?

To provide our clients with extra attention, we can easily sustain our sales cycles and continuing customer service. Compared to other tools of this type, the user interface is likewise very simple and straightforward to use. We were able to adapt this software to fit our requirements, which were somewhat distinct from those of the normal sales team. We are capable of excellent reporting and order tracking.

What do you dislike most about this product?

After a search, the newly launched org or project tab rarely occupies more than half of my screen. I'm unable to figure out how to enlarge the page. The columns on the relevant and activities tabs don't remember the column width I previously saved for some reason. I have to resize it each time I use it.

What recommendations would you give to someone considering this product?

Our entire staff uses the mobile app, which allows us to instantly update information and send it to everyone at once. We track and arrange our work in many different areas using the project management application on a daily basis. Pipelines guarantee that we follow our defined processes to the letter.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Adam R.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Immense productive tool

Likeliness to Recommend

10 /10

What differentiates Insightly CRM from other similar products?

Leading CRM program Insightly features native connections. At each and every step of our client relationships, we handle our customer data, prospects, and projects with Insightly. We also keep an eye on the sales pipeline and track our progress in relation to your company's sales and operational targets. It is a really dependable instrument that makes it simple to easily capture the entire process.

What is your favorite aspect of this product?

With its user-friendly features and effective tools, Insightly CRM is a very dependable tool in and of itself that enables the user to take full advantage of every opportunity. Additionally, it is simple to link with other applications to increase overall productivity. It responds to consumers with lightning speed. All of the record-keeping is combined and presented in one straightforward platform by Insightly.

What do you dislike most about this product?

Avoid using Chrome extensions because they are a bit of a clumsy addition that made the working process more difficult. The interaction of the other programs is flawless however the social media integration is deficient in several areas and remains to be a time waster for us.

What recommendations would you give to someone considering this product?

Our contacts lists have been completely replaced with Insightly. In comparison to using worksheets or any other solution we considered, it also organizes and records our teams' progress with projects, events, and programs far better. Now, we feel experienced. But the price almost makes up for the useful features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Axton Q.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Oriented tool to manage your workflows.

Likeliness to Recommend

10 /10

What differentiates Insightly CRM from other similar products?

An online CRM tool called Insightly offers project management, automated workflows, monitoring, and third-party connectors. We are quite delighted with Insightly. Despite being simple for using, it has a significant impact. The Insightly platform is managing an increasing number of business operations. We can use it to stay in touch with each of our colleagues and acquaintances at once.

What is your favorite aspect of this product?

Insightly handles all of our CRM requirements, from managements of any type to modifications. Users can download content to broaden the content's visibility and complete integrated forms that assist them in engaging with their audiences more productively. The finest email function offers the ability to send an email with just one click, and the record is preserved for your records.

What do you dislike most about this product?

It can occasionally take a long time and be annoying to keep importing contact information. On addition of it all, it also offers cutting-edge solutions that enhance our relationships with one another. It's challenging to understand the data since there isn't much inside the way of visual analysis in the program.

What recommendations would you give to someone considering this product?

It compiles and disseminates data from a variety of sources. The relationship management services provided by our organization have increased efficiency. It has an intuitive interface for developing campaigns for marketing managers and content producers. Statistics can be saved and read at various stages of processing, and rights and levels of access can be swiftly set up.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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