Infobip Logo
Infobip Logo
Infobip

Infobip

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Infobip
7.8 /10

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details


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Awards & Recognition

Infobip won the following awards in the Communications Platform as a Service category

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infobip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative
11% Neutral
89% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Fair

Feature Ratings

Average 81

Cloud Integration

84

Communication APIs

83

WebRTC-based Calling

82

Online Cloud Platform

82

Software Development Kit

81

Drag and Drop User Interface

81

Code Libraries

79

MMS API

78

Integration APIs

78

AI Engine for CPaaS

75

Vendor Capability Ratings

Average 77

Quality of Features

85

Ease of Implementation

82

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Vendor Support

79

Product Strategy and Rate of Improvement

77

Breadth of Features

75

Ease of Data Integration

73

Availability and Quality of Training

71

Ease of Customization

71

Infobip Reviews

Pratyush S.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

User Friendly, less time consuming. Useful Reports

Likeliness to Recommend

10 /10

What differentiates Infobip from other similar products?

User Friendly and less time consuming GUI. Useful Reports

What is your favorite aspect of this product?

GUI and Reports.

What do you dislike most about this product?

Multiple logins for different channels

What recommendations would you give to someone considering this product?

Should go with

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: C-Level
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Excellent blend of cost, reliability and support

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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