What is Infobip?
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
100 Plan to Renew
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip?
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cloud Integration
Communication APIs
WebRTC-based Calling
Online Cloud Platform
Software Development Kit
Drag and Drop User Interface
Code Libraries
MMS API
Integration APIs
AI Engine for CPaaS
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Infobip Reviews
Shwetank S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Awesome product
Likeliness to Recommend
What differentiates Infobip from other similar products?
It’s dashboard ease of use and better customer support also it’s cost efficient
What is your favorite aspect of this product?
good support team Dashboard to track the errors Cost effective
What do you dislike most about this product?
Ui can be improved a bit
What recommendations would you give to someone considering this product?
They can go ahead with the product they keep on improving themselves that’s the best part
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
srishanker v.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Powerful omnichannel platform with a learning curv
Likeliness to Recommend
What differentiates Infobip from other similar products?
Infobip offers a wide range of channels, including SMS, email, voice, RCS, WhatsApp, Viber, Telegram, and chat apps, enabling businesses to reach customers on their preferred platforms seamlessly.
What is your favorite aspect of this product?
Infobip’s ability to seamlessly unify multiple communication channels stands out, making it easy for businesses to connect with customers wherever they are. Its strong global reach and robust security features also ensure reliable, compliant messaging at scale.
What do you dislike most about this product?
this product? In single line ChatGPT said: ChatGPT Infobip’s extensive features can lead to a steep learning curve for new users unfamiliar with multi-channel CPaaS platforms.
What recommendations would you give to someone considering this product?
Consider Infobip if you need a scalable, global solution with omnichannel support, but be prepared for initial onboarding to maximize its potential.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2024
The Global presence of InfoBip is astonishing
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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