Infobip Logo
Infobip Logo
Infobip

Infobip

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Infobip
7.8 /10

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details


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Awards & Recognition

Infobip won the following awards in the Communications Platform as a Service category

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infobip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative
11% Neutral
89% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Effective Service
  • Fair

Feature Ratings

Average 81

Cloud Integration

84

Communication APIs

83

WebRTC-based Calling

82

Online Cloud Platform

82

Software Development Kit

81

Drag and Drop User Interface

81

Code Libraries

79

MMS API

78

Integration APIs

78

AI Engine for CPaaS

75

Vendor Capability Ratings

Average 77

Quality of Features

85

Ease of Implementation

82

Business Value Created

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Vendor Support

79

Product Strategy and Rate of Improvement

77

Breadth of Features

75

Ease of Data Integration

73

Availability and Quality of Training

71

Ease of Customization

71

Infobip Reviews

Shwetank S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Awesome product

Likeliness to Recommend

8 /10

What differentiates Infobip from other similar products?

It’s dashboard ease of use and better customer support also it’s cost efficient

What is your favorite aspect of this product?

good support team Dashboard to track the errors Cost effective

What do you dislike most about this product?

Ui can be improved a bit

What recommendations would you give to someone considering this product?

They can go ahead with the product they keep on improving themselves that’s the best part

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

srishanker v.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Powerful omnichannel platform with a learning curv

Likeliness to Recommend

10 /10

What differentiates Infobip from other similar products?

Infobip offers a wide range of channels, including SMS, email, voice, RCS, WhatsApp, Viber, Telegram, and chat apps, enabling businesses to reach customers on their preferred platforms seamlessly.

What is your favorite aspect of this product?

Infobip’s ability to seamlessly unify multiple communication channels stands out, making it easy for businesses to connect with customers wherever they are. Its strong global reach and robust security features also ensure reliable, compliant messaging at scale.

What do you dislike most about this product?

this product? In single line ChatGPT said: ChatGPT Infobip’s extensive features can lead to a steep learning curve for new users unfamiliar with multi-channel CPaaS platforms.

What recommendations would you give to someone considering this product?

Consider Infobip if you need a scalable, global solution with omnichannel support, but be prepared for initial onboarding to maximize its potential.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2024

The Global presence of InfoBip is astonishing

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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