What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

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Awards & Recognition

HubSpot Marketing Hub won the following awards in the Email Marketing category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Email Delivery

89

Campaign Management

87

Segmentation

86

Basic Reporting and Analytics

85

Auto-Responders

85

Sales Intelligence & Conversion Rates

84

Email Templates

83

SPAM Compliance

83

Content Authoring

83

Dynamic Content

83

Text Messaging

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Quality of Features

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

82

Ease of IT Administration

82

Vendor Support

81

HubSpot Marketing Hub Reviews

Charles J. W.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great marketing automation tool.

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

Creation of customer lists and automation of email campaigns for them. This used to be done manually before. Now everything is automated. The best thing is that I can also easily train someone to take over if I'm not around. We have found that we can fully integrate our social media/email/advertising/CRM and website into one easy to use experience. We've also been able to integrate with ZoomInfo for even easier access to keep our database clean.

What is your favorite aspect of this product?

The granularity of the analytics we receive in our emails and social media postings appeals to me. The nicest thing about HubSpot is its simplicity and design, as well as the training offered at all stages. The platform is meant for novices first and foremost, thus it is quite simple to grasp. There is also a vast community of like-minded users who are always eager to assist. I've tried a variety of CRM and automation solutions, from entry-level to enterprise-level, and they all have advantages and disadvantages. But I haven't seen any other program provide the amount of support that Hubspot does.

What do you dislike most about this product?

I dislike how difficult it is to find an overall metric for a campaign. I enjoy the degree of granularity at which links were visited, but I wish there was also a higher level measure. I'd also want to see the campaigns grouped and linked to processes. It is also costly if you begin using it for full functions. When you start utilizing the tools and grow reliant on them, you start looking into more plugins. Plugins may be highly pricey unless you can reach an arrangement with the supplier.

What recommendations would you give to someone considering this product?

I like HubSpot since it has so many capabilities that allow you to view everything in one place. This is an excellent tool for establishing email campaigns, automating communication, and creating landing sites, among other things.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Taylor W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great for managing social media

Likeliness to Recommend

8 /10

What differentiates HubSpot Marketing Hub from other similar products?

It is a program that has a good price and good functionalities, much better than other programs.

What is your favorite aspect of this product?

In order to manage most enterprises, it's essential for me to use HubSpot Marketing Hub. This includes everything from the website to webforms and emails to social media management. It also includes processes to automate key parts of my company. To top it all off, that's only for Marketing Hub's customers. That's not even mentioning Service or Sales Hub.

What do you dislike most about this product?

In addition to the high price, there's a huge platform, making it easy to get lost. In the Community and Ideas forums, HubSpot devotes a lot of time to discussing new features for the platform.

What recommendations would you give to someone considering this product?

You'll have to justify the first investment, but once you've made the decision, you won't look back. After a while, you'll begin to realize all of the locations where HubSpot's capabilities may replace those of your current platforms.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Clovis G.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Efficient tool easy to implement and use.

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

The first is to automate the process between the various hubs offered. Second, the ability to monitor and analyze user / customer behavior from first contact to last contact, our emails look much better and we know exactly who has a direct impact on our sales, our communications are more consistent and account managers are better prepared to make certain strategic decisions.

What is your favorite aspect of this product?

Ease of use, first-rate assistance, and a robust collection of tools that support all aspects of our sales process. HubSpot Marketing Hub delivers robust insights that enable our sales team to adapt their actions while being responsive and proactive to how our activities were received. The ability to link each phase of the buyer's journey in a single tool, evaluate it, and so improve your customer's experience throughout the process.

What do you dislike most about this product?

The full stack solution is rather expensive, and every year they remove things that were included in certain basic plans and want to charge you a premium level membership for those services in the future. I believe that having greater price freedom while using the system would be advantageous for smaller enterprises and for-profit startups. Many choices would be incredibly valuable during the expansion period, but many businesses would be unable to employ them due to financial constraints.

What recommendations would you give to someone considering this product?

Despite being an industry standard, HubSpot Marketing may not be suitable for everybody. Do your homework before committing because switching platforms might be tough after you've begun. If you're unsure about purchasing the full tool set, start with the sales or marleting center and work your way up from there.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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