What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

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Awards & Recognition

HubSpot Marketing Hub won the following awards in the Email Marketing category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Email Delivery

89

Campaign Management

87

Segmentation

86

Basic Reporting and Analytics

85

Auto-Responders

85

Sales Intelligence & Conversion Rates

84

Email Templates

83

SPAM Compliance

83

Content Authoring

83

Dynamic Content

83

Text Messaging

83

Vendor Capability Ratings

Average 83

Business Value Created

86

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Quality of Features

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

82

Ease of IT Administration

82

Vendor Support

81

HubSpot Marketing Hub Reviews

Kathy H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

HubSpot features robust marketing tools

Likeliness to Recommend

8 /10

What differentiates HubSpot Marketing Hub from other similar products?

Hubspot is now set up to handle most of the customer journey, starting with broad audience data and moving through leads, qualified prospects, contacts, and finally customers. It monitors all lead acquisition campaigns and helps organize a massive set of data into manageable lists that are subsequently imported into a project management platform.

What is your favorite aspect of this product?

One of my favorite email tracking tools is Sidekick, which is a legacy product from Hubspot. It has been helpful in gathering many requirements in one place. Some examples of these types of tools include social calendars and blog headline generators. Being able to stay protected on Hubspot's previous Sidekick has been a lifesaver for me when it comes to tracking which emails are engaging.

What do you dislike most about this product?

You have fantastic control as a user, but I think there may be some optimization to the number of clicks required to access the more advanced capabilities in the HubSpot Marketing Hub theme settings.

What recommendations would you give to someone considering this product?

Working as a team is easy with the help of HubSpot Marketing Hub. Thanks to its shared user interface, all of HubSpot Marketing Hub's capabilities are intuitive and easy to use. With the inbound marketing capabilities provided by HubSpot Marketing Hub, our company can better serve our clients by providing them with valuable information.

Pros

  • Continually Improving Product
  • Reliable
  • Saves Time
  • Respectful

Sam M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Great all-in-one product; could use improvement

Likeliness to Recommend

7 /10

What differentiates HubSpot Marketing Hub from other similar products?

I think many of us in marketing consider HubSpot "the OG" marketing hub. You really can do SO much all in one platform, which is its biggest draw for me as an end-user/auditor. Owing to this, it makes cross-functional teams' lives so much easier. I can work on various projects for different departments all in one platform.

What is your favorite aspect of this product?

It's overall ease-of-use, however, this is sometimes impeded by the unengaging user interface. The more customizations you have, the more confusing everything gets. It's not the best at neatly (or intuitively) organizing information, especially on complex customer accounts.

What do you dislike most about this product?

There is a lot of customization to be had in HubSpot, but I feel like the customization features just aren't there. Really disappointed in the features for email marketing in particular. Because of this, I use an entirely different product for email marketing campaigns.

What recommendations would you give to someone considering this product?

If you're thinking to use this solely for email marketing, get a niche tool for that. If you need this to function as a CRM *and* marketing platform at the same time, in addition to maybe even several other projects like managing teams, contractors, etc. -- then this could really work well for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Reliable

Jorge R.

  • Role: Sales Marketing
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates HubSpot Marketing Hub from other similar products?

Interesting different tools.

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Anything, all is good.

What recommendations would you give to someone considering this product?

Just try it

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Trustworthy
  • Caring

Cons

  • Less Performance Enhancing
  • Less Efficient Service
  • Leverages Incumbent Status

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