What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

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Awards & Recognition

HubSpot Marketing Hub won the following awards in the Marketing Platforms - Enterprise category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

1% Negative
3% Neutral
96% Positive

Pros

  • Effective Service
  • Performance Enhancing
  • Transparent
  • Enables Productivity

Feature Ratings

Average 87

Email Marketing Automation

90

Advanced Campaign Management

88

Marketing Asset Management

88

Marketing Workflow Management

88

Marketing Operations Management

86

Marketing Analytics

86

Community Marketing Management

85

Social Media Marketing Management

85

Multi Channel Integration

85

Mobile Marketing Management

85

Advanced Data Segmentation

84

Vendor Capability Ratings

Average 85

Business Value Created

87

Ease of Implementation

87

Breadth of Features

87

Ease of Data Integration

86

Availability and Quality of Training

86

Ease of IT Administration

85

Usability and Intuitiveness

85

Quality of Features

85

Ease of Customization

85

Product Strategy and Rate of Improvement

84

Vendor Support

83

HubSpot Marketing Hub Reviews

Alex N.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Intuitive platform satisfying multiple marketers!!

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

It's a lot easier for entire Marketing and IT departments to use than other platforms. Where other platforms require a lot of IT knowledge to understand and have difficult to remember navigation, HubSpot is very easy for users even with a small amount of computer experience to use. It also tracks enrollment and participation in workflows much better than other platforms, building out rich Contact profiles as the Contacts are sent emails and interact with forms. It is on a good product roadmap and I already see that AI is being integrated in - they have gotten ahead of the coming evolution in marketing automation while other vendors catch up.

What is your favorite aspect of this product?

I like the ability to see each Contact's history over time. You can see everything from their initial interactions all the way through their participation in Workflows, Email sends, and SMS sends -- as well as their visits to forms and web pages - all in the same place.! I also like the ability to build and use a Content library - that support mobile usage. Over time templates can be developed that are mobile optimized so that you don't have to change much on the design of each email. I also enjoy the Workflows as they can automate very long or very short Customer Journeys- using data from HubSpot or using data from an integration- or both,

What do you dislike most about this product?

It's a bit expensive- and there is a lot of focus on the quantity of Contacts in the database. This can be frustrating for an organization that has million s of Customers. Sometimes they suspect the Customer of sending spam when this is not so- and the platform reflects an anti-spam viewpoint which sometimes goes to the extreme. Also it isn't good at preserving analytics in the reporting platform historically - if you are deleting contacts,, you should export your historical reports first - otherwise you will see them disappearing from the Reports for the campaigns they participated in. This is something I wish they would find a way around-.!

What recommendations would you give to someone considering this product?

Map out your processes. Map out your workflows outside of any system. Plan out what you want to build in HubSpot and in what order. Leverage what you create to build new. Build templates for lists, workflows, Pages, and Emails and test them before you go live - and use the templates. Try not to build new content that doesn't use a template. Also train all your staff who are going to be using the platform and audit their usage. If they are licensed and never log in, see about reassigning the license. Oversee usage and compliance to template usage in particular. Make sure to use Folders and naming conventions to organize your HubSpot materials.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Carlos E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Can attract new customers

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

With automated workflows for tasks, communications, and lead tracking, advanced automation saves time. Real-time data for campaign optimization and ROI measurement is provided by comprehensive reporting.

What is your favorite aspect of this product?

I'm drawn to HubSpot Marketing Hub. I can organize and run multi-channel campaigns using paid advertising, social media, and email integration. Create pop-ups, landing pages, and forms to attract potential customers.

What do you dislike most about this product?

Managing a large number of leads can slow down the system if it is not managed well.

What recommendations would you give to someone considering this product?

For search engine content optimization, blog administration, and report analytics, as well as for creating comprehensive reports on campaigns, site traffic, and return on investment, I suggest HubSpot Marketing Hub.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Umang T.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

All-in-one AI-powered marketing automation tool

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

HubSpot Marketing Hub is a powerfully designed comprehensive AI marketing automation platform that helps businesses streamline all the digital marketing components that includes email marketing, social media management, lead generation, SEO recommendations and performance analytics, integrations with HubSpot CRM. Offering these features integrate seamlessly to make an enhanced marketing strategy, enabling businesses to expand their presence and enrich customer engagement. Thus, providing a great range of these features, HubSpot Marketing Hub differentiates itself from other similar products.

What is your favorite aspect of this product?

HubSpot Marketing Hub is a robust and powerful marketing automation tool that provides marketer and businesses a platform to enhance their marketing strategies and drive growth. It offers standout features like Forms for lead generation, SMS Marketing, Social Media Management, Email Marketing, Marketing Analytics and an intuitive User Interface that helps marketers and organizations to to track various campaign performance and boost ROI with data backed decisions. These are my favorite aspect of this product.

What do you dislike most about this product?

HubSpot Marketing Hub is a well designed helpful tool for marketers and organizations to boost their revenue. Thus, nothing as such to dislike about the product.

What recommendations would you give to someone considering this product?

If you are exploring an AI marketing automation tool that facilitates marketers of your organization to boost ROI and performance, drive revenue faster and tracking your customer relationship management by providing various standout features like lead generation, website content management system, SEO tools, social media management, SMS marketing and marketing analytics reports, then HubSpot Marketing Hub would be the best choice for you to opt for.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing