What is HubSpot Marketing Hub?

Marketing Hub is the all-in-one marketing automation software that connects customer insights through our Smart CRM. Attract attention to your business and collect contacts. Engage leads and customers at the right place and time. From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

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Awards & Recognition

HubSpot Marketing Hub won the following awards in the Website Analytics category

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HubSpot Marketing Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Marketing Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Marketing Hub?

2% Negative
4% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Respectful
  • Security Protects

Feature Ratings

Average 84

Audience Segmentation

87

Conversion Analysis

85

Customer Value Analysis

85

Customer Journey Modelling

84

Device and Browser Analytics

84

Paid Search Integration

83

Data Visualization

83

Audience Demographics

83

Social Media Analytics

83

Search Engine Optimization

82

API Framework

79

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

88

Breadth of Features

87

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Ease of Implementation

85

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Customization

84

Availability and Quality of Training

83

Vendor Support

81

HubSpot Marketing Hub Reviews

Eileen C.

  • Role: Operations
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Powerful all-in-one marketing tool.

Likeliness to Recommend

9 /10

What differentiates HubSpot Marketing Hub from other similar products?

I configured HubSpot to generate new leads for the firm by establishing multi-channel marketing campaigns, and then I utilized nurturing flows to nurture these leads and transform them into qualified leads for the sales team to pursue. It's convenient to have all of our contacts in one location. We are gradually synchronizing them and working through our tagging structure, but it will be exciting to watch how they engage with our products and services and to be able to give them meaningful and valuable marketing/communication content.

What is your favorite aspect of this product?

I adore the limitless flexibility and touch points available along the consumer experience. Marketing Hub's capabilities are extensive, but they are also simple to use and do not necessitate advanced technical or development expertise to grasp. Automation tools may assist you in identifying initiatives and nurturing them efficiently, allowing your team members to focus on more important tasks and better manage their time.

What do you dislike most about this product?

The price increase to Marketing Hub Pro is significant. This pricing barrier can be an issue for smaller firms that haven't gone through accelerator programs, since they require these tools to expand but can't necessarily afford to invest in them right immediately. I wish they had a lower starting fee for the first year.

What recommendations would you give to someone considering this product?

Before utilizing Marketing Hub, I recommend that you finish the HubSpot Academy training classes. The features are wide, and there is plenty to learn, yet the training resources make it extremely simple to grasp. Have an in-house Hubspot "expert" who can assist you on a daily basis and who truly understands the platforms; there are so many options, but you must know how to leverage them.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Leandro Augusto N.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

HubSpot manages your networks and attracts more

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

In our advertising company we manage a myriad of different accounts for our clients and associates, through HubSpot Marketing Hub we can quickly and securely manage each of these, maintaining direct contact with customers and creating a very healthy collective trust for the company, each of our workers is associated with the tool to provide the best service and achieve better ranges of reach among customers.

What is your favorite aspect of this product?

The creation of publications in the tool is too simple, making the work much easier and keeping the business productivity at a high level, the calendar options are extremely helpful as we can make campaigns of several days previously planned on the same day automatically. It is possible to duplicate old publications that are still useful for our customers, keeping your customers close to your products and services.

What do you dislike most about this product?

After scheduling the publications and after a few minutes, we can not make an edit if there is any error, which leads to do all the work again and makes us lose a little time sometimes, so you have to be very careful about this. Sometimes the word processor of the tool presents failures that are certainly frustrating, since it is one of the main functions of the tool and it should work perfectly.

What recommendations would you give to someone considering this product?

HubSpot Marketing Hub is a fairly cost-effective option for all companies that need to stay active on social networks, allowing constant contact with customers and resulting in greater responsiveness and attracting potential new customers. The customer service is quite good and the truth is that the tool in question works quite well, managing to increase productivity in almost all companies that require their services.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Cesar M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Organization, recruitment, marketing

Likeliness to Recommend

10 /10

What differentiates HubSpot Marketing Hub from other similar products?

HubSpot Marketing Hub is our tool for customer organization and marketing in general. The platform has helped us grow a lot in a short time by automating certain aspects that were cumbersome and complicated for the company, with the use of its communication templates we can find greater benefit from conversations with customers and partners of the organization, the segmentation that gives us information for customer acquisition and retention makes it an important part of this company.

What is your favorite aspect of this product?

Having members' contact information at hand facilitates communication and the transmission of important information for the organization on a day-to-day basis. Scheduled emails help us to keep our customers informed of new offers, products and services, having on hand the possibility of having fluid contact with them makes them feel more important to the brand. It is very easy to attract new customers with the tools it provides.

What do you dislike most about this product?

The customer support leaves much to be desired despite being a very good tool, they are slow and sometimes it seems to be annoying to call them, a not very recommendable experience in that subject. It would be better to have a better interface as sometimes it is difficult to find what I am looking for and that makes me lose a lot of time and potential customers. The reports are a bit limited, in many occasions we need more information than it provides and we have to do it manually.

What recommendations would you give to someone considering this product?

HubSpot Marketing Hub is recommended for small and medium companies that do not require a marketing movement or people so extensive, as for large companies it may not be very useful, the tool has a slightly high cost that could improve, no technical support, however, when you take the thread to the platform things start to be a little easier to use, it requires third-party training to be able to carry it out in its entirety.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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