HubSpot

Hubspot Live Chat

Composite Score

8.2 /10

CX Score

8.4 /10

27 Reviews Write a Review

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What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

Company Details

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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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2 Top Rated Capabilities

7 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 94%
Conflict Resolution:: 94%
Strategy & Innovation:: 94%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative

8% Neutral

92% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Friendly Negotiation

Feature Ratings

Average 89

Workflow Processing

Learning and Adaptability

Integration With CRM

Scheduled Availability

Multi-channel

Leads Generation

Personalized Service

Knowledgebase

Natural Language Processing

Translation

Application Programming Interface

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Hubspot Live Chat Reviews

Ruben S.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

The integration with the CRM is the best

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

The integration with the CRM and you can use it for free (the CRM and the chatbot) and you can track there your leads; it also is easy to install on your website, and all the functionalities that it offers are great, like, scheduling the times that the users are available when the user is not available will send an automatic response and will send you an email. You can respond from there and another free functionality.

What is your favorite aspect of this product?

Have a free version that is so complete in different functionalities

What do you dislike most about this product?

Nothing is almost perfect.

What recommendations would you give to someone considering this product?

To implement in your website ASAP, to track the traffic and leads for your website.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sonia C.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Super quick assistance!

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

Super quick responses ! And always readily available to help.

What is your favorite aspect of this product?

Super quick !

What do you dislike most about this product?

Honestly I cannot think of any.

What recommendations would you give to someone considering this product?

If you went quick responses and assistance, this would be the best for you. No need to exchange emails or jump on phone calls.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Cons

Under Delivered

Rishi B.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Live chat with automation features

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

When it comes to chat button, one can choose between an agent, a chat bot, or a mix of agent and chat bot. As a lead generation tool, Hubspot Live Chat is better than adding Facebook/WhatsApp chat buttons (at least as main chat tool) as adding a social media might not go well with a section of audience. Hubspot Live Chat syncs well whether one is using the same for sales or marketing or support. Segmentation takes care how the email list is created.

What is your favorite aspect of this product?

Nice visual display.

What do you dislike most about this product?

Price is on the higher side.

What recommendations would you give to someone considering this product?

Before buying any Hubspot product, make sure you have a prior planning how to deploy resources. You need to work pricey Hubspot subscription to work for you. Only then you can reap rewards.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hubspot Live Chat

What is Hubspot Live Chat?

Company Details

Need Assistance?

Awards & Recognition

Hubspot Live Chat Ratings

87 Likeliness to Recommend

94 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Hubspot Live Chat?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Translation Supports automatic translate to multiple languages.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Hubspot Live Chat Reviews

Ruben S.

The integration with the CRM is the best

Likeliness to Recommend

Pros

Sonia C.

Super quick assistance!

Likeliness to Recommend

Pros

Cons

Rishi B.

Live chat with automation features

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Processing

Learning and Adaptability

Integration With CRM

Scheduled Availability

Multi-channel

Leads Generation

Personalized Service

Knowledgebase

Natural Language Processing

Translation

Application Programming Interface

Vendor Capability Ratings

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness