HubSpot

Hubspot Live Chat

Composite Score

8.1 /10

CX Score

8.3 /10

23 Reviews Write a Review

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What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

2 Top Rated Features

2023

Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

92 Plan to Renew

4
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative

10% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Inspires Innovation
Friendly Negotiation

Feature Ratings

Average 87

Workflow Processing

Learning and Adaptability

Integration With CRM

Leads Generation

Multi-channel

Scheduled Availability

Personalized Service

Translation

Knowledgebase

Application Programming Interface

Natural Language Processing

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Hubspot Live Chat Reviews

Matheus D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Intuitive, comprehensive, challenging.

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

HubSpot Live Chat stands out for its seamless integration with the HubSpot CRM, allowing businesses to track conversations and manage leads directly within the platform. Its user-friendly interface, combined with automation features like chatbot capabilities, makes it easy to provide instant support while collecting valuable customer data. Additionally, HubSpot's focus on personalized customer experiences, with customizable chat widgets and a unified inbox, offers a more streamlined and efficient way to engage with customers compared to other live chat tools.

What is your favorite aspect of this product?

My favorite aspect of HubSpot Live Chat is its seamless integration with the HubSpot CRM. This allows for easy tracking of customer interactions, providing a comprehensive view of the customer journey and enabling personalized, data-driven conversations that improve both customer experience and sales outcomes.

What do you dislike most about this product?

What I dislike most about HubSpot Live Chat is the limited customization options for the chat widget in the free version. While the paid plans offer more flexibility, the free version can feel restrictive for businesses that want to fully align the chat interface with their branding and design preferences.

What recommendations would you give to someone considering this product?

I recommend thoroughly exploring the integration capabilities with your existing CRM and other tools before committing to HubSpot Live Chat. Take advantage of the free version to assess if it fits your business needs, but consider upgrading to a paid plan if you require more advanced features like customization, automation, or reporting. Additionally, invest time in training your team to fully leverage the chat’s capabilities, ensuring a smooth implementation and maximizing its potential to enhance customer interactions.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Sudarshana J.

Role: Finance
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Userfriendly and reliable, but needs minor improve

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

seamless integration with HubSpot's CRM, allowing businesses to manage conversations and customer data in one unified platform

What is your favorite aspect of this product?

seamless integration with the HubSpot CRM

What do you dislike most about this product?

like chatbot customization and reporting, are only available in the higher-tier plans, making it less accessible for smaller businesses or those on a tight budget.

What recommendations would you give to someone considering this product?

HubSpot's CRM or marketing tools, this product integrates seamlessly and adds significant value.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

HEMANT KUMAR K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Easy to use, but limited without paid plans.

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

HubSpot Live Chat is great because it’s simple to use and works seamlessly with other HubSpot tools. It helps businesses handle chats, track leads, and offer support all in one platform.

What is your favorite aspect of this product?

My favorite thing about HubSpot Live Chat is how easily it connects with other HubSpot tools. It makes managing conversations, tracking leads, and following up super simple.

What do you dislike most about this product?

The downside of HubSpot Live Chat is that some important features are only available in the paid plans, which can be a problem for businesses trying to keep costs low.

What recommendations would you give to someone considering this product?

If you’re thinking about using HubSpot Live Chat, try the free version first to see if it works for you. If you need advanced features, be ready to upgrade to a paid plan. It works best if you’re already using other HubSpot tools.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Hubspot Live Chat

What is Hubspot Live Chat?

Company Details

Need Assistance?

Awards & Recognition

Hubspot Live Chat Ratings

87 Likeliness to Recommend

1 Since last award

92 Plan to Renew

4 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Hubspot Live Chat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Hubspot Live Chat Reviews

Matheus D.

Intuitive, comprehensive, challenging.

Likeliness to Recommend

Pros

Sudarshana J.

Userfriendly and reliable, but needs minor improve

Likeliness to Recommend

Pros

HEMANT KUMAR K.

Easy to use, but limited without paid plans.

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Processing

Learning and Adaptability

Integration With CRM

Leads Generation

Multi-channel

Scheduled Availability

Personalized Service

Translation

Knowledgebase

Application Programming Interface

Natural Language Processing

Vendor Capability Ratings

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Vendor Support

Ease of IT Administration

Usability and Intuitiveness