Hornbill for IT

What differentiates Hornbill for IT from other similar products?

It offers a host of features such as an activity dashboard, auditing, knowledge management and more. Additionally, it allows customer experience (CX) teams to create interactive content, share ideas and feedback with team members, maintain service catalogs and resolve customer queries and issues.

What is your favorite aspect of this product?

Monitoring Tasks Management Tasks Remote monitoring

What do you dislike most about this product?

I can't think of anything. We have not experienced anything disappointing.

What recommendations would you give to someone considering this product?

I'd advise others to map their processes out before starting with the solution. Hornbill has recently generated a new version of its product and it meets some of the requirements that we would have been looking for. It's a bit more scalable, a bit more responsive to a customer-focused model for support, and they've improved a lot of things like process flow and self-service. In terms of rating the solution, it's difficult to grade. It really depends on the size of the organization that's trying to use it as that tool. One of the reasons why we're looking to shift is because we've grown quite a bit over the years that we've had it, which makes

What differentiates Hornbill for IT from other similar products?

All information is presented within one place and ensure we get more information at the point of logging the call that is their uniqueness.

What is your favorite aspect of this product?

Offered balanced advice and support throughout the process which has enabled the organisation to implement a much improved call monitoring and call logging system and shared some great knowledge which has assisted with driving forward developments to meet the 21th sentry.

What do you dislike most about this product?

Nothing so far we have found the system very rewarding.

What recommendations would you give to someone considering this product?

Switch On was amazing and very informative, we were all very impressed and decided to purchase the software.

What differentiates Hornbill for IT from other similar products?

Hornbill is simple to use and has a sleek customer portal. It simplifies the process of submitting a request for the client by displaying all relevant information (current requests, bulletins, and frequently asked questions) on a single page. Analysts require extremely minimal training as well; I simply send them a one-page help guide and have received no complaints. It is incredibly cost-effective, and system administration is simple, even for staff with no prior application/programming knowledge (link me). The seller is very responsive to our needs as consumers, and there is a significant community on their site where people share tips.

What is your favorite aspect of this product?

Because of its simplicity, it is simple to train new team members to use its capabilities. I enjoy how adaptable the tool is. I like being able to design my views so that I can see the exact data I need when I want it. I can also construct live visual charts that update as events occur, which is handy for managing my staff. We can add particular tasks and questions for specific catalog items to ensure analysts on the service desk acquire the correct information and clients submit the correct information if utilizing the self-service portal. I can associate all assets and documents with specific calls, and when I search for an asset.

What do you dislike most about this product?

Navigating can be tricky, and retrieving old tickets can be challenging if I don’t recall the user’s name.

What recommendations would you give to someone considering this product?

Hornbill Service Manager gives me the freedom to administer my services in real-time in the way that works best for the team. Being able to change the settings on the go is a huge advantage for us. It fulfills all of my expectations for a service management solution and more. It excels at whatever it attempts. It is simple to learn and utilize.