Heap, Inc.

Heap

Composite Score

7.2 /10

CX Score

7.1 /10

22 Reviews Write a Review

Claim Software

What is Heap?

Heap is a digital insights platform that makes it easy to surface and act on the most valuable insights that are hidden in your user data. Heap combines a complete and trustworthy digital data foundation with advanced data science capabilities so teams have comprehensive tools to yield insights, move faster, and optimize customer journeys in an ever-changing marketplace.

Company Details

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Heap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Heap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

100 Plan to Renew

70 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 62%
Conflict Resolution:: 88%
Strategy & Innovation:: 64%
Service Experience:: 78%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Heap?

0% Negative

23% Neutral

77% Positive

Pros

Acts with Integrity
Reliable
Enables Productivity
Respectful

Cons

Under Delivered
Leverages Incumbent Status

Feature Ratings

Average 74

Analytics and Reporting

Data Integrity

Conversion Analysis

Marketing Analytics

Data Analysis and Survey Function

Audience Segmentation

Data Warehousing

API Framework

Data Management

Device and Browser Analytics

Mobile Functionality

Vendor Capability Ratings

Average 74

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Also Featured in...

Website Analytics

Score 7.3

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Heap Reviews

Gabe R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Great conversion tracking, but easy to overflow

Likeliness to Recommend

8 /10

What differentiates Heap from other similar products?

Its easy of customization, other platforms can be more restrictive when it comes to designing funnels, but this also creates data chaos very easily, Its important to have strong governance

What is your favorite aspect of this product?

Anonymous tracking and conversion

What do you dislike most about this product?

How easy is it to go above the sessions allocated to the contract

What recommendations would you give to someone considering this product?

be aware of expected traffic (for session management) and implement strong Data governance

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Cons

Slower Product Innovation
Commodity Features
Less Caring

Dean H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Heap is very easy to use and helps us drive impact

Likeliness to Recommend

9 /10

What differentiates Heap from other similar products?

Extremely easy to use and once your data is set up can help you immediately see usage data

What is your favorite aspect of this product?

Ease of use and ability to share reports with co workers

What do you dislike most about this product?

Nothing comes to mind

What recommendations would you give to someone considering this product?

If your organization is looking to have a better idea of how your product is being utilized Heap helps you and your customer see and take action

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Mandeep S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product that provides ROI very clearly.

Likeliness to Recommend

10 /10

What differentiates Heap from other similar products?

Simplicity to create reports and adding business required segments.

What is your favorite aspect of this product?

It helps in understanding and making the decisions easily

What do you dislike most about this product?

The learning phase is a little hard in this.

What recommendations would you give to someone considering this product?

Check the available integrations so that so can ensure that you can visualise your data.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Heap

What is Heap?

Company Details

Need Assistance?

Awards & Recognition

Heap Ratings

83 Likeliness to Recommend

1 Since last award

100 Plan to Renew

70 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Heap?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Data Integrity Includes data accuracy, data maintenance, and data verification and validation.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Data Analysis and Survey Function Can capture survey data and multiple data sets may be output for analysis.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Warehousing Includes large data retrieval, data reporting, and data analytics.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Data Management Includes data sharing, data storage, records management, and data security.

Device and Browser Analytics Capture and summarize device and browser information.

Mobile Functionality Can be used on mobile devices​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Website Analytics

Heap Reviews

Gabe R.

Great conversion tracking, but easy to overflow

Likeliness to Recommend

Pros

Cons

Dean H.

Heap is very easy to use and helps us drive impact

Likeliness to Recommend

Pros

Mandeep S.

Fantastic product that provides ROI very clearly.

Likeliness to Recommend

Pros

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Feature Ratings

Analytics and Reporting

Data Integrity

Conversion Analysis

Marketing Analytics

Data Analysis and Survey Function

Audience Segmentation

Data Warehousing

API Framework

Data Management

Device and Browser Analytics

Mobile Functionality

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Business Value Created

Usability and Intuitiveness