Jio Haptik Technologies Limited

Haptik

Composite Score

7.8 /10

CX Score

8.1 /10

15 Reviews Write a Review

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What is Haptik?

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

Company Details

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Haptik Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Haptik?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Effective Service
Transparent

Feature Ratings

Average 77

Scheduled Availability

Workflow Processing

Application Programming Interface

Learning and Adaptability

Translation

Wayfinding

Integration With CRM

Personalized Service

Leads Generation

Multi-channel

Voice or Text Input

Vendor Capability Ratings

Average 75

Ease of Customization

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Conversational AI

Score 7.7

View Haptik in this category (opens in a new tab)

Haptik Videos

Haptik Reviews

Dev K.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Powerful AI Enabled Tool

Likeliness to Recommend

7 /10

What differentiates Haptik from other similar products?

Strong multilingual capabilities and smooth omni-channel integration

What is your favorite aspect of this product?

Omni-channel integration ensures seamless customer engagement across multiple platforms like WhatsApp, websites, and apps.

What do you dislike most about this product?

Limited personalization options compared to other tools available in the market

What recommendations would you give to someone considering this product?

Make sure to leverage the pre-built templates for faster setup and installation and ensure deeper integration with existing infrastructure for better performance

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Cons

Vendor's Interest First
Less Generous
Under Delivered

Sanskar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, but pricey.

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

Haptik is different because it focuses on building conversational AI solutions specifically for businesses, providing strong customer support tools and an easy-to-use interface that makes it quick to set up.

What is your favorite aspect of this product?

My favorite aspect of Haptik is its user-friendly interface, which makes it easy for businesses to create and deploy chatbots without needing extensive technical skills.

What do you dislike most about this product?

What I dislike most about Haptik is that its pricing can be on the higher side, which might be a barrier for smaller businesses looking to implement conversational AI solutions.

What recommendations would you give to someone considering this product?

If you're considering Haptik, take a close look at your budget and maybe start with a trial to see if it works for your business before diving in completely.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Akash P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Great Features, But Setup Can Be Tricky

Likeliness to Recommend

10 /10

What differentiates Haptik from other similar products?

Haptik is different from other products because it helps businesses create chatbots that can be easily customized and integrated with various apps or platforms, making customer support more efficient and personalized.

What is your favorite aspect of this product?

What I like most about Haptik is how easily it connects with different apps and lets businesses build chatbots that feel personalized, making customer support smoother and more effective.

What do you dislike most about this product?

What I dislike most about Haptik is that setting up advanced features can be a bit complex, which might require more technical knowledge or support for some users.

What recommendations would you give to someone considering this product?

If you're considering Haptik, I’d recommend starting with their basic features to get familiar with the platform, then gradually exploring the more advanced options. Also, make sure you have some technical support or a developer handy, especially if you plan to customize or integrate it deeply with your systems.

Pros

Enables Productivity
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Haptik

What is Haptik?

Company Details

Need Assistance?

Haptik Ratings

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Haptik?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Translation Supports automatic translate to multiple languages.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversational AI

Haptik Videos

Introducing Contakt - A Generative AI CX Suite by Jio Haptik

Haptik Reviews

Dev K.

Powerful AI Enabled Tool

Likeliness to Recommend

Pros

Cons

Sanskar S.

Easy to use, but pricey.

Likeliness to Recommend

Pros

Akash P.

Great Features, But Setup Can Be Tricky

Likeliness to Recommend

Pros

Most Popular Haptik Comparisons

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Manychat

Feature Ratings

Scheduled Availability

Workflow Processing

Application Programming Interface

Learning and Adaptability

Translation

Wayfinding

Integration With CRM

Personalized Service

Leads Generation

Multi-channel

Voice or Text Input

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement