Top Haptik Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.
Common Features
Scheduled Availability | Voice or Text Input | Wayfinding | Natural Language Processing | Application Programming Interface | Leads Generation | Integration With CRM | Workflow Processing | Personalized Service | Learning and Adaptability | Knowledgebase | Multi-channel | Translation
7.8
Composite
Score
+93
Emotional
Footprint
15
Reviews
Best Alternatives and Competitors to Haptik
Compare how Haptik stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Intercom
Intercom
9.1
Composite
Score
+96
Emotional
Footprint
110
Reviews
Reviews Say
Compared to Haptik, Intercom is:
Better at Training
Easier to Use
Easier to Implement
More Innovative
Better at Support
Better at Integrating
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Tidio
Tidio
9.1
Composite
Score
+98
Emotional
Footprint
64
Reviews
Reviews Say
Compared to Haptik, Tidio is:
Easier to Use
Easier to Implement
Better at Training
More Innovative
More Inspiring
More Respectful
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
ManyChat
Manychat
8.6
Composite
Score
+91
Emotional
Footprint
43
Reviews
Reviews Say
Compared to Haptik, Manychat is:
Better at Training
Easier to Use
Easier to Implement
More Caring
Less Transparent
Less Reliable
Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.
Dialogflow
8.6
Composite
Score
+93
Emotional
Footprint
55
Reviews
Reviews Say
Compared to Haptik, Dialogflow is:
Better at Training
Better at Support
Easier to Implement
More Respectful
More Inspiring
More Innovative
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Salesloft, Inc
Drift Conversation Cloud
8.5
Composite
Score
+95
Emotional
Footprint
50
Reviews
Reviews Say
Compared to Haptik, Drift Conversation Cloud is:
Better at Training
Easier to Implement
Easier to Use
More Innovative
More Respectful
Less Transparent
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
LiveChat
LiveChat ChatBot
8.4
Composite
Score
+84
Emotional
Footprint
138
Reviews
Reviews Say
Compared to Haptik, LiveChat ChatBot is:
Easier to Use
Less Transparent
Less Reliable
Less Inspiring
Less Innovative
Less Efficient
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Birdeye
Birdeye
8.3
Composite
Score
+96
Emotional
Footprint
39
Reviews
Reviews Say
Compared to Haptik, Birdeye is:
Better at Training
Better at Support
Easier to Use
Easier to Implement
More Efficient
More Caring
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Infobip
Infobip Conversations
8.2
Composite
Score
+98
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Haptik, Infobip Conversations is:
Easier to Implement
Better at Training
Better at Support
Easier to Use
Easier to Customize
Less Transparent
Close more deals by offering real-time access to information and answers via a chatbot or live agent directly from your website or mobile app.
Laiye
Laiye Chatbot
8.2
Composite
Score
+95
Emotional
Footprint
39
Reviews
Reviews Say
Compared to Haptik, Laiye Chatbot is:
Better at Training
Better at Support
More Innovative
Easier to Use
Less Caring
Less Reliable
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Freshworks
Freshchat
8.0
Composite
Score
+84
Emotional
Footprint
38
Reviews
Reviews Say
Compared to Haptik, Freshchat is:
Less Inspiring
Less Reliable
Less Efficient
Less Transparent
Harder to Customize
Less Caring
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.
HubSpot
Hubspot Live Chat
8.0
Composite
Score
+92
Emotional
Footprint
20
Reviews
Reviews Say
Compared to Haptik, Hubspot Live Chat is:
Better at Training
More Inspiring
Less Innovative
Less Caring
Harder to Customize
Less Transparent
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Qualified
Qualified
7.8
Composite
Score
+99
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Haptik, Qualified is:
Better at Support
Easier to Implement
More Inspiring
More Innovative
More Respectful
Less Transparent
Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.
Ada
Ada
7.7
Composite
Score
+81
Emotional
Footprint
36
Reviews
Reviews Say
Compared to Haptik, Ada is:
Easier to Use
Better at Training
Easier to Implement
Less Transparent
Less Reliable
Less Inspiring
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
LivePerson
LivePerson Conversational Cloud
7.2
Composite
Score
+77
Emotional
Footprint
30
Reviews
Reviews Say
Compared to Haptik, LivePerson Conversational Cloud is:
Less Reliable
Less Transparent
Less Innovative
Less Efficient
Less Caring
Less Inspiring
Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.
Chatfuel
Chatfuel
7.2
Composite
Score
+79
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Haptik, Chatfuel is:
Easier to Use
Less Transparent
Less Respectful
Less Caring
Harder to Customize
Less Reliable
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Moveworks
Moveworks
7.0
Composite
Score
+67
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Haptik, Moveworks is:
Less Reliable
Less Efficient
Less Inspiring
Less Innovative
Harder to Customize
Less Transparent
Deliver instant help to your employees with Moveworks, the AI platform that automates support at work. Learn how Moveworks lets you focus on what matters.
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