HappyFox Customer Reviews 2024

HappyFox

Composite Score

7.2 /10

CX Score

7.0 /10

13 Reviews Write a Review

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What is HappyFox?

Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.

Company Details

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HappyFox Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HappyFox.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HappyFox?

0% Negative

22% Neutral

78% Positive

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Performance Enhancing

Cons

Less Transparent
Charges for Enhancements
Under Delivered

Feature Ratings

Average 87

Customer Community Management

Customer Service Workflow Management

Agent Collaboration

Customer Service Knowledge Management

Customer Self Service Capabilities

Contact Center Integration

Agent Scripting

Multi Channel Support

Mobile Customer Care

Intelligent Search

Analytics and Reporting

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

HappyFox Reviews

Scotty E.

Role: Finance
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Customizable platform, mobile-ready interface

Likeliness to Recommend

10 /10

What differentiates HappyFox from other similar products?

HappyFox integrates with: APIANT, SyncDojo, BugHerd, Clearlogin, Facebook, FreshBooks, Google Workspace, Insightly, Jira Software, Keap, Mailchimp, Olark, Pipedrive, ProjectManager, RingCentral Contact Center, Salesforce, SharpSpring, Shopify, Slack, Twitter, WordPress, Wufoo, Zapier, and Zoho CRM.

What is your favorite aspect of this product?

HappyFox provides training in the form of documentation, webinars, live online, and in person.

What do you dislike most about this product?

Automation lacks flexibility due to its rule-based system.

What recommendations would you give to someone considering this product?

HappyFox is a powerful ticket management system allowing users to gather tickets through multiple channels.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ellie B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Easy to use!

Likeliness to Recommend

8 /10

What differentiates HappyFox from other similar products?

Simple to set up workflows and build changes quickly. New user setup is a breeze and having the ability to access from internet and APP is very helpful. Our new agents notice it is very easy to use and takes minimal training. Contacts being able to check their tickets have eliminated several phone calls for status updates, permitting our agents to focus on work versus fielding calls for updates.

What is your favorite aspect of this product?

The software system is straightforward to use and there are lots of custom fields to create the platform to suit your corporation’s needs. One of the things I prefer best regarding the platform is the dashboard for easy quick-to-date results of how many requests were taken in and taken care of or are still outstanding.

What do you dislike most about this product?

The toughest part about the platform was setting up everything with implementation. Particularly the e-mail part seemed to be a bit more cumbersome than what they originally stated in the demo. But we got it to work just fine and it was plenty of notifications but the ticketing system worked well for us.

What recommendations would you give to someone considering this product?

HappyFox is incredibly easy to use. My interval has been shortened. We can currently operate more carefully. The software system has been simple to use and is secure without interruption. The rewards of sales support, nice email incorporation, and sensible guidelines that facilitate our improvement daily are outstanding.

Pros

Helps Innovate
Reliable
Unique Features
Effective Service

Role: Sales Marketing
Industry: Electronics
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2022

Fantastic Product! Makes my life so much easier!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

HappyFox

What is HappyFox?

Company Details

Book a Free Demo Today!

Awards & Recognition

HappyFox Ratings

87 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+67 Net Emotional Footprint

How much do users love HappyFox?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Community Management Creation and management of branded and focussed user communities.

Customer Service Workflow Management Ticketing and case management capabilities. Automated assignment and escalation, decision trees, guided resolution wizards (ideally GUI drag-and-drop).

Agent Collaboration Supports live collaboration between agent and customers, among customers (e.g. forums), and among service professionals (e.g. team-based customer service).

Customer Service Knowledge Management Customer and/or agent-facing knowledgebase and search capabilities offered or through 3rd party integrations.

Customer Self Service Capabilities Customer-facing resolution wizards and guidance, community forums or integrations through 3rd part integrations.

Contact Center Integration Agent desktop, CTI integration. Call scripting, call queuing, prioritization by different support channels.

Agent Scripting Recommend resolution steps to agents based on machine learning or AI.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Mobile Customer Care Can create custom-branded service applications for customers on a mobile device (preferably native application rather than a responsive design site).

Intelligent Search Knowledgebase search with content indexing, and search of external content repositories. Proactive search and auto-suggestions. Natural language processing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

HappyFox Reviews

Scotty E.

Customizable platform, mobile-ready interface

Likeliness to Recommend

Pros

Ellie B.

Easy to use!

Likeliness to Recommend

Pros

Fantastic Product! Makes my life so much easier!

Likeliness to Recommend

Pros

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Feature Ratings

Customer Community Management

Customer Service Workflow Management

Agent Collaboration

Customer Service Knowledge Management

Customer Self Service Capabilities

Contact Center Integration

Agent Scripting

Multi Channel Support

Mobile Customer Care

Intelligent Search

Analytics and Reporting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training