Guusto Customer Reviews 2025 | SoftwareReviews

Guusto

Composite Score

7.4 /10

CX Score

8.1 /10

11 Reviews Write a Review

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What is Guusto?

Guusto is an employee recognition and customer rewards platform designed to quickly build employee recognition & customer loyalty programs. Through modern service awards and real-time recognition programs, we empower HR leaders to inspire great employee performance.

Company Details

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Guusto Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

100

Product Experience

100

Negotiation and Contract

Conflict Resolution

100

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 100%
Conflict Resolution:: 90%
Strategy & Innovation:: 100%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guusto?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 76

3rd Party Integration

Employee Portal

Automatic Notifications

Peer to Peer Recognition

Goal Setting

Leaderboards

Gamification

Social Recognition

Surveys Feedback

Mobile Functionality

Metrics and Analytics

Vendor Capability Ratings

Average 76

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features

Guusto Reviews

Ramona P.

Role: Human Resources
Industry: Communications
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use

Likeliness to Recommend

9 /10

What differentiates Guusto from other similar products?

Provide more information and easy to use.

What is your favorite aspect of this product?

The product are excellent for consumer , the guide bring all details.

What do you dislike most about this product?

The process for installation

What recommendations would you give to someone considering this product?

This is a great opportunities, and all sales representative had excellent knowledge of the product.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Clifton J.

Role: Sales Marketing
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Simple to Use, No Points Required

Likeliness to Recommend

9 /10

What differentiates Guusto from other similar products?

Guusto is simple to operate. Peer-to-peer shoutouts are made easier by the absence of a point system found in competing employee incentives and recognition apps. You may easily buy and redeem a variety of gift cards.

What is your favorite aspect of this product?

There was a wide variety of excellent dining and shopping options. I appreciated how easy it was to add it to Apple Wallet after choosing a store and completing my purchase. It gives the worker the freedom to choose the gift card that has the most personal significance to them. Since I'll eat there, I'll spend the money more as an employee.

What do you dislike most about this product?

Hardly many independent establishments remained; most were franchises. I really wish that local Vancouver favorites like JJ Bean and Nook were available on the platform.

What recommendations would you give to someone considering this product?

When I don't sure exactly what kind of gift card I want or require, the options for gift cards and the amount of money I can put on a given card are both helpful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Rahwa F.

Role: Human Resources
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy to use as an admin and an end user

Likeliness to Recommend

8 /10

What differentiates Guusto from other similar products?

easy to use amble options of features to add great client customer service team available at all times

What is your favorite aspect of this product?

peer to peer nomination feature

What do you dislike most about this product?

nothing when i used it

What recommendations would you give to someone considering this product?

its worth giving it a try as long as they communicate what their expectations are like

Pros

Efficient Service
Effective Service
Caring
Respectful

Guusto

What is Guusto?

Company Details

Need Assistance?

Guusto Ratings

83 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Guusto?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

3rd Party Integration The system integrates with other 3rd party applications.

Employee Portal Includes discussion and chat, information sharing, and employee engagement.

Automatic Notifications Push notifications/reminders to employees via email, mobile, etc.

Peer to Peer Recognition Allows peers to recognize each other, not just top-down​

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes

Leaderboards Provides the ability to obtain a sense of how members are interacting within the community by ranking members according to points, badges, awards earned

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Social Recognition Ways for people to see recognition and share it – badges, newsfeed, etc​.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Functionality Can be used on mobile devices​

Metrics and Analytics Ability to track and measure different aspects of recognition, dashboards, reference checking, and reporting

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Guusto Reviews

Ramona P.

Easy to use

Likeliness to Recommend

Pros

Clifton J.

Simple to Use, No Points Required

Likeliness to Recommend

Pros

Rahwa F.

Easy to use as an admin and an end user

Likeliness to Recommend

Pros

Feature Ratings

3rd Party Integration

Employee Portal

Automatic Notifications

Peer to Peer Recognition

Goal Setting

Leaderboards

Gamification

Social Recognition

Surveys Feedback

Mobile Functionality

Metrics and Analytics

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Breadth of Features