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Guru Technologies LLC

Guru

Composite Score
8.1 /10
CX Score
8.3 /10
Guru
8.1 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative
0% Neutral
97% Positive

Pros

  • Reliable
  • Continually Improving Product
  • Unique Features
  • Caring

Feature Ratings

Average 84

Intelligent Search

87

Configurable Knowledge Repository

86

Role-Based Access

85

Cataloging

84

API Integration

83

Rich Text Editor

83

Reporting and Analytics

82

Social Features

82

Workflow and Approval Management

82

Multi-Language Support

81

Version Control

81

Vendor Capability Ratings

Average 85

Business Value Created

90

Ease of Implementation

88

Ease of IT Administration

88

Availability and Quality of Training

85

Quality of Features

85

Ease of Customization

85

Vendor Support

85

Usability and Intuitiveness

84

Breadth of Features

84

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Guru Reviews

Amenda N.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Guru is the best knowledge management software.

Likeliness to Recommend

8 /10

What differentiates Guru from other similar products?

It’s a very easy organization system, that keeps all our repositories tidy, easy to access, and simple to look for information. The system conjointly permits it to be organized in such a way that it can be configured in such a way that it constantly provides real-time data on the information or topic that we need. In addition to allowing a complete chase of the team’s activities and collaboration among them.

What is your favorite aspect of this product?

I favor however Guru is extremely organized despite having different departments in our account. Team Leads can also produce their cards and knowledge base that’s useful for their teams. This tool will ensure that your team is updated with everything and you’ll even see how many folks from your team have read the vital update. You’ll also see which card is extremely helpful since you will see how many individuals are using that specific card and how many times they’ve used it.

What do you dislike most about this product?

In our company, their options are very useful and nearly perfect. I would say that the “intelligent search” option needs improvement. There are times when we search using a specific keyword but it’s too far from what we were trying for. Some cards would come up but aren’t related to the word we used.

What recommendations would you give to someone considering this product?

I favor that Guru isn’t full of options that aren’t crucial for little teams, it’s easy to start utilizing Guru – simply start writing your thoughts, then formalize them every time you see the card and verify that the card is up to date. Don’t forget to feature tags for simple searching info next time.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Effective Service

Cons

  • Vendor Friendly Policies
  • Less Inspiring
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Helpful To Find Internal Communication

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Akshara S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

User-Friendly Interface And Source Of Knowledge

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

It simplifies the process of organizing, distributing, and creating documentation. Building redundancy within a team is crucial so that if one member is absent, another person may fill in utilizing the Guru cards.

What is your favorite aspect of this product?

Guru's text editor is simple to use and resembles WordPress. It's simple to embed films from Vimeo, YouTube, etc. To keep documents structured, it is simple to create folders, tag cards with keywords, and establish sections for each team. Reviewing and searching through cards is quite simple.

What do you dislike most about this product?

Some of Guru's words are difficult to understand and can be confusing. However, if you read it again, it will give you greater comprehension, and all you need is some reading time.

What recommendations would you give to someone considering this product?

Guru greatly aids me in properly resolving the customer's issue. The procedure they offered allowed me to gain information and be productive.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

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