Guru Technologies LLC

Guru

Composite Score

8.1 /10

CX Score

8.4 /10

19 Reviews Write a Review

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

0% Negative

6% Neutral

94% Positive

Pros

Reliable
Trustworthy
Unique Features
Client Friendly Policies

Feature Ratings

Average 86

Intranet

Mobile

Single Sign-On (SSO)

Employee Directory

Surveys and Polling

News Feeds, Alerts & Notifications

Instant Messaging

Emergency Notification

Rewards Recognition

Newsletter Creation

Application Integration

Vendor Capability Ratings

Average 84

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Also Featured in...

Knowledge Management

Score 8.1

View Guru in this category (opens in a new tab)

Sales Enablement

Score 7.9

View Guru in this category (opens in a new tab)

Guru Reviews

Aaryaman V.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Guru from other similar products?

Guru differentiates itself with its in-browser card system, allowing users to capture and access knowledge seamlessly across applications without switching windows. Its AI-driven knowledge management also provides personalized suggestions based on user activity.

What is your favorite aspect of this product?

My favorite aspect of Guru is the real-time knowledge verification feature, which ensures that the information being shared is always up-to-date and reliable, boosting team confidence in decision-making.

What do you dislike most about this product?

The biggest drawback is Guru's limited integration with some niche tools, which can create silos for teams relying on less common platforms in their workflow.

What recommendations would you give to someone considering this product?

For those considering Guru, ensure your team is comfortable with frequent updates, as its strength lies in maintaining real-time, verified information, making it ideal for dynamic, fast-paced environments.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Dishant G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

6 /10

What differentiates Guru from other similar products?

share, and access information directly where they work, seamlessly integrating with existing tools like Slack and Salesforce. Its AI-powered verification feature also ensures the information stays accurate over time.

What is your favorite aspect of this product?

I really like how Guru's browser extension lets you access vital information without disrupting your workflow. The AI-verification feature is also fantastic, as it ensures knowledge is always up to date, keeping content reliable.

What do you dislike most about this product?

Sometimes, Guru's search functionality can feel a bit sluggish, especially with larger datasets, making it harder to find specific content quickly. Also, the initial setup and customization can be somewhat time-consuming.

What recommendations would you give to someone considering this product?

Take the time to organize your knowledge base from the start for the best user experience. Additionally, explore integrations with your team's existing tools to maximize efficiency and workflow alignment.

Pros

Reliable
Unique Features
Efficient Service
Saves Time

Puru R.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates Guru from other similar products?

Guru stands out with its in-app, browser-based knowledge access and real-time verification feature, ensuring the information is always accurate. Its ease of integration with existing workflows makes it highly efficient for teams.

What is your favorite aspect of this product?

The browser extension that allows quick access to relevant knowledge without leaving your current workspace is my favorite aspect, streamlining workflow and minimizing disruptions.

What do you dislike most about this product?

I find the mobile app a bit limited in functionality compared to the desktop version, which could hinder access on the go for some users.

What recommendations would you give to someone considering this product?

Ensure your team is committed to maintaining up-to-date knowledge in Guru to fully leverage its verification features and integrations for seamless workflow.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Inspires Innovation

Guru

What is Guru?

Company Details

Need Assistance?

Guru Ratings

86 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intranet Private network that allows collaboration and storage of sensitive documents.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Surveys and Polling Ability to survey employees and gather feedback.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Instant Messaging Real-time, text-based communication between two or more people

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Newsletter Creation Ability to create and distribute company newsletters to employees.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Knowledge Management

Sales Enablement

Guru Reviews

Aaryaman V.

Fantastic product

Likeliness to Recommend

Pros

Dishant G.

Fantastic product

Likeliness to Recommend

Pros

Puru R.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Intranet

Mobile

Single Sign-On (SSO)

Employee Directory

Surveys and Polling

News Feeds, Alerts & Notifications

Instant Messaging

Emergency Notification

Rewards Recognition

Newsletter Creation

Application Integration

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support