Guru Technologies LLC

Guru

Composite Score

8.1 /10

CX Score

8.3 /10

42 Reviews Write a Review

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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3 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Continually Improving Product
Unique Features
Caring

Feature Ratings

Average 84

Intelligent Search

Configurable Knowledge Repository

Role-Based Access

Cataloging

API Integration

Rich Text Editor

Reporting and Analytics

Social Features

Workflow and Approval Management

Multi-Language Support

Version Control

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Sales Enablement

Score 8.2

View Guru in this category (opens in a new tab)

Employee Communications

Score 8.1

View Guru in this category (opens in a new tab)

Guru Reviews

Valerie R.

Role: Consultant
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

The greatest business tool our org uses!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is the best at what it is - knowledge management. Other products have flashy features but fall flat at the actual management and creation of knowledge in a database.

What is your favorite aspect of this product?

Some of the features that make it super accessible - like the Chrome Extension and the Slack integration.

What do you dislike most about this product?

I think the reporting/analytics section can use some improvements to provide more valuable insights.

What recommendations would you give to someone considering this product?

Consider exactly what your organization needs when it comes to knowledge management - if you need a knowledge platform that's accessible everywhere you're working, easily searchable, and easy to organize, then this tool is for you.

Pros

Reliable
Trustworthy
Unique Features
Effective Service

William C.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

An amazing tool that provides expertise

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is able to be integrated into slack and makes it easy to search anything in a mere seconds to get more information or an answer.

What is your favorite aspect of this product?

The content that can be uploaded to Guru is endless and is a great tool for sales and operations to utilize when assistance is needed immediately.

What do you dislike most about this product?

Sometimes the content can lag when opening up but that is a rare occurrence.

What recommendations would you give to someone considering this product?

Have a great enablement team that can create good information/trainings that will then be input into Guru for it to be a great tool for employees when needed.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Warren R.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Great Tool For Knowlege Base

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

What makes Guru stands out more that other similar product is how well organized it is, You can always find the information you are searching for. Knowledge alerts help relay important announcements and information to the team as a whole at once and they can keep track of who reads the announcements which is a really good feature.

What is your favorite aspect of this product?

What i like most about Guru is The 'favorites' feature which is a huge help in saving important information for later to easily refer to. I like that Guru can be integrated in the chrome browser which makes it very easy to access when I need a quick answer. I like that Guru is very easy to navigate and when you open a topic it give you suggestions on which topic next to open. I like that with Guru I can add text or videos for training.

What do you dislike most about this product?

There is nothing about Guru that I dislike

What recommendations would you give to someone considering this product?

This is a great tool for keeping organizational information safe within your organization. I recommend using Guru for training, slideshows, and because it is compatible with Google Slides.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Guru Ratings

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Enablement

Employee Communications

Guru Reviews

Valerie R.

The greatest business tool our org uses!

Likeliness to Recommend

Pros

William C.

An amazing tool that provides expertise

Likeliness to Recommend

Pros

Warren R.

Great Tool For Knowlege Base

Likeliness to Recommend

Pros

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Feature Ratings

Intelligent Search

Configurable Knowledge Repository

Role-Based Access

Cataloging

API Integration

Rich Text Editor

Reporting and Analytics

Social Features

Workflow and Approval Management

Multi-Language Support

Version Control

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration