Guru Technologies

Guru

Composite Score

8.2 /10

CX Score

8.3 /10

44 Reviews Write a Review

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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3 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 88%
Conflict Resolution:: 86%
Strategy & Innovation:: 87%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Continually Improving Product
Unique Features
Caring

Feature Ratings

Average 84

Intelligent Search

Role-Based Access

Configurable Knowledge Repository

Rich Text Editor

API Integration

Cataloging

Version Control

Workflow and Approval Management

Reporting and Analytics

Social Features

Multiple File Type Support

Vendor Capability Ratings

Average 85

Business Value Created

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Employee Communications

Score 8.1

View Guru in this category (opens in a new tab)

Guru Reviews

Michael A.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product, receptive to feedback

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

the ease and accessibility of the prouduct. very simple to integrate for adoption.

What is your favorite aspect of this product?

the wide range of freedom to create content/guides.

What do you dislike most about this product?

the taxonomy can be difficult at times.

What recommendations would you give to someone considering this product?

come into the product with an open mind to workarounds. may not fit your needs 100%, but is a great product all around and meets business needs

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Becky J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to use, slick features!

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Ease of use and flexibility to be integrated with front end experience.

What is your favorite aspect of this product?

Organization of content and the Assist features that aided in publishing content more efficiently!

What do you dislike most about this product?

Changes in analytics made it difficult to see active users of the product.

What recommendations would you give to someone considering this product?

Ask questions and allow Guru to help aid in the solutions Guru can help solve for you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Scott B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Guru Ratings

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Guru?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Version Control Tracking of document versions with each iteration of document changes.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Employee Communications

Guru Reviews

Michael A.

Fantastic product, receptive to feedback

Likeliness to Recommend

Pros

Becky J.

Easy to use, slick features!

Likeliness to Recommend

Pros

Scott B.

Likeliness to Recommend

Pros

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Feature Ratings

Intelligent Search

Role-Based Access

Configurable Knowledge Repository

Rich Text Editor

API Integration

Cataloging

Version Control

Workflow and Approval Management

Reporting and Analytics

Social Features

Multiple File Type Support

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Quality of Features

Breadth of Features

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration