Guru Technologies LLC

Guru

Composite Score

8.1 /10

CX Score

8.3 /10

42 Reviews Write a Review

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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3 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Continually Improving Product
Unique Features
Caring

Feature Ratings

Average 84

Intelligent Search

Configurable Knowledge Repository

Role-Based Access

Cataloging

API Integration

Rich Text Editor

Reporting and Analytics

Social Features

Workflow and Approval Management

Multi-Language Support

Version Control

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Also Featured in...

Sales Enablement

Score 8.2

View Guru in this category (opens in a new tab)

Employee Communications

Score 8.1

View Guru in this category (opens in a new tab)

Guru Reviews

Julia B.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Best support and service I have ever received

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru's customer service team goes above and beyond to ensure the strategic implementation of Guru is successful. Guru's UX/UI experience is like any other when it comes to the knowledge management systems available. I love how Guru also is platform agnostic and allows me to search for knowledge anywhere and anytime.

What is your favorite aspect of this product?

The Knowledge Trigger feature and the AI feature of Guru are amazing. Knowledge triggers allow me to surface knowledge anytime a keyword appears on a page. The AI surfaces information to specialists instantly, rather than them manually searching for it.

What do you dislike most about this product?

I don't dislike anything about this product.

What recommendations would you give to someone considering this product?

I would recommend taking full advantage of the partnership you have with your CSM. This partnership elevates the product and assists in an easy migration of the tool. Change management of your department or organization will be a breeze if you use this partnership to its full extent.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Helps you get what you are looking for

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru integration just works and very easy to use.

What is your favorite aspect of this product?

It gets me what I am looking for, with related articles suggested to me if it doesn't have what I need

What do you dislike most about this product?

I need to log in to it all the time. But I guess it's because of our IT restrictions on our devices.

What recommendations would you give to someone considering this product?

If you are looking for easy access to internal articles for your end-users, this is the best tool to use. Most especially if you are using mostly web-based tools in the job.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sophia S.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great way to build out a knowledge base!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru has many features that make it stand out from similar products. First of all, you can have Guru as a Chrome extension -- you can use this extension in any browser that you are in. This helps our teammates out tremendously as they do not have to be in a specific website to access a Guru card. Next, you can customize the card to fit your needs (videos, gifs, images, charts, linking other Guru cards, etc). The ease of use from an end user's perspective as well as an administrator's perspective help set Guru apart from similar products.

What is your favorite aspect of this product?

What I love about this products is the analytics; I can see which people have used Guru the most frequently, how many cards they have copied, which cards are the most view, what people are searching for without results (allows me to fill in that gap and create content), as well as what people are searching for that did have results. Another thing I love is that people can also comment directly on a card. This will notify me as an admin and I can make adjustments as I see fit.

What do you dislike most about this product?

One thing I am not a fan of on Guru is that I have to upload videos to YouTube in order to place them on a card. This slows down my productivity when creating.

What recommendations would you give to someone considering this product?

I would recommend using Guru as it is very user-friendly. You can do a lot of customization to the cards and organize in a way that makes sense to you and your team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Guru Ratings

88 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Enablement

Employee Communications

Guru Reviews

Julia B.

Best support and service I have ever received

Likeliness to Recommend

Pros

Mark B.

Helps you get what you are looking for

Likeliness to Recommend

Pros

Sophia S.

Great way to build out a knowledge base!

Likeliness to Recommend

Pros

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Feature Ratings

Intelligent Search

Configurable Knowledge Repository

Role-Based Access

Cataloging

API Integration

Rich Text Editor

Reporting and Analytics

Social Features

Workflow and Approval Management

Multi-Language Support

Version Control

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Vendor Support

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration