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Looker

Composite Score
8.4 /10
CX Score
8.7 /10
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In Partnership With SelectHub

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What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details

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Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

3% Negative
10% Neutral
87% Positive

Pros

  • Transparent
  • Trustworthy
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 80

Data Exploration and Visualization

86

BI Security

83

Collaboration

83

Dashboard

82

Operational Reporting Capabilities

82

Data Connectors and Data Mashup

82

BI Platform Administration

80

Intelligent Alerts and Notifications

80

Self Service and Ad Hoc Capabilities

78

Mobile

69

Vendor Capability Ratings

Average 77

Business Value Created

84

Ease of Data Integration

81

Quality of Features

80

Ease of Implementation

80

Breadth of Features

78

Ease of Customization

77

Ease of IT Administration

76

Vendor Support

75

Availability and Quality of Training

75

Usability and Intuitiveness

74

Product Strategy and Rate of Improvement

71

Looker Reviews

NIKA B.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Awesome products

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

A lot of tools, especially to merge some data and have clear. customizable visualization of the data

What is your favorite aspect of this product?

Custom filters, ease of use and visualization aspect

What do you dislike most about this product?

During high traffic it tends to be quite slow and sometimes it's frustrating

What recommendations would you give to someone considering this product?

Might take some time to adjust to the looker, get basics down and you are good to go

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ahmed E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic product

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Modeling layer and customer support

What do you dislike most about this product?

if Looker has Tableau's charts types and nice visualizations, it will be the perfect data product ever

What recommendations would you give to someone considering this product?

go for it

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Sopiko K.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent for reports and visualizations

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

It's much easier to use, no need to install additional programs even just the browser is more than enough to explore and analyze everything you need.

What is your favorite aspect of this product?

Visualizations is my favorite part while working with Looker

What do you dislike most about this product?

Sometimes when it gets busy, system works slowly and might take much more time to load information than it would usually

What recommendations would you give to someone considering this product?

Highly recommended, worth to try !

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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