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Looker

Composite Score

8.5 /10

CX Score

8.6 /10

35 Reviews Write a Review

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What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details

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Awards & Recognition

Looker won the following awards in the Customer Intelligence category

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2024 Data Quadrant Gold Medalist

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

82 Plan to Renew

5
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 88%
Negotiation and Contract:: 82%
Conflict Resolution:: 87%
Strategy & Innovation:: 80%
Service Experience:: 93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

0% Negative

12% Neutral

88% Positive

Pros

Enables Productivity
Caring
Effective Service
Altruistic

Feature Ratings

Average 82

Audience Segmentation

Data Visualization

Cross Channel Attribution Analysis

Conversion Analysis

Audience Demographics

API Framework

Metadata Management

Anomaly Detection

Predictive Analytics

Customer Journey Modelling

Real Time Workflow Automation

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Business Intelligence & Analytics - Midmarket

Score 8.4

View Looker in this category (opens in a new tab)

Sales Analytics

Score 8.4

View Looker in this category (opens in a new tab)

Business Intelligence & Analytics – Enterprise

Score 7.8

View Looker in this category (opens in a new tab)

Looker Reviews

Sai P.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Great marketing visualization tool

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

Our organization's management and strategy team needs to review the daily data on clicks, impressions, and buyer engagement to keep track of the GMV impact. We use Looker Studio to obtain this information on a daily basis.

What is your favorite aspect of this product?

The interface is user-friendly and flexible, allowing us to choose from a wide range of fonts and colors. Additionally, there are several options for presenting data visually, and it is easy to update information from various sources.

What do you dislike most about this product?

One of the drawbacks of Looker Studio is its limited capability to handle large datasets efficiently. When working with extensive data, the platform tends to slow down, which negatively affects productivity during crucial hours. As a performance marketer, I frequently need to work with substantial amounts of data, and this performance limitation significantly impacts my workflow.

What recommendations would you give to someone considering this product?

If you are dealing with large datasets, Looker can be a great tool to handle it. However, it is worth noting that if you have complex data models or require advanced analytics, you may want to test Looker's capabilities with your specific data. By doing so, you can ensure that it can deliver the expected results and meet your business needs. It is always a good practice to test any tool's capabilities before implementing it into your workflow to optimize your data analysis process.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jarrard N.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Brilliant and easy to use

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

Varying ways to look at reports with pre built formulas to be able to create reports to use that make it fun and easy.

What is your favorite aspect of this product?

It's tables and reports that allow to view data of the business to see where the business is going wrong and analyse it.

What do you dislike most about this product?

The product is perfect for me and my team.

What recommendations would you give to someone considering this product?

It's perfect if you are looking for a unique way of analyzing your data and getting into its details.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anatolii K.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Extremely powerful but expensive tool

Likeliness to Recommend

8 /10

What differentiates Looker from other similar products?

Maturity of the product in terms of content/instance management, CI/CD, development mode, parameter/liquid variable functionality and much more.

What is your favorite aspect of this product?

Instance management, high list of functionalities/features and development architecture

What do you dislike most about this product?

Sometimes extremely inflexible and highly expensive

What recommendations would you give to someone considering this product?

Price point to added value research

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Less Fair
Under Delivered

Looker

What is Looker?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

Looker Ratings

85 Likeliness to Recommend

1 Since last award

82 Plan to Renew

5 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Looker?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Intelligence & Analytics - Midmarket

Sales Analytics

Business Intelligence & Analytics – Enterprise

Looker Reviews

Sai P.

Great marketing visualization tool

Likeliness to Recommend

Pros

Jarrard N.

Brilliant and easy to use

Likeliness to Recommend

Pros

Anatolii K.

Extremely powerful but expensive tool

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Audience Segmentation

Data Visualization

Cross Channel Attribution Analysis

Conversion Analysis

Audience Demographics

API Framework

Metadata Management

Anomaly Detection

Predictive Analytics

Customer Journey Modelling

Real Time Workflow Automation

Vendor Capability Ratings

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement