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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Security

83

Drag and Drop Design

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Laurie S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

User friendly for your form needs!

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google forms has template availablity for what form you might need. It's also quite easy to modify if you need to do so.

What is your favorite aspect of this product?

My favorite aspect is the ease od use. I'm pretty tech savvy, but wouldn't necessarily need to be, to use this software. It's quite easy to teach to people who might not be as familiar with technology as others.

What do you dislike most about this product?

As with any other software, improvements can always be made. Version tracking is quite important in our business, and I could not find that this software has that capability.

What recommendations would you give to someone considering this product?

I'd recommend reading up on it as much as possible. There may be features that you want, and it does not have, or some that it does and you don't want. Know what your needs are before implementing this software.

Pros

  • Continually Improving Product
  • Effective Service
  • Respectful
  • Performance Enhancing

Lakeisha H. B.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great features

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

The many features available for use!

What is your favorite aspect of this product?

The ability to customize the product.

What do you dislike most about this product?

The ability to customize is great but there is a tab bit of a learning curve to get the most out of the product.

What recommendations would you give to someone considering this product?

Do your research but buy it.

Pros

  • Saves Time
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Under Delivered

Dr. Gagandeep S.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Unique ness

What is your favorite aspect of this product?

Ease of using

What do you dislike most about this product?

Some time hangs

What recommendations would you give to someone considering this product?

Positive and easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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