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Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Security

83

Drag and Drop Design

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Michele B.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use. make specific to our needs- not.

Likeliness to Recommend

6 /10

What differentiates Google Forms from other similar products?

Interface

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing. It was others

What recommendations would you give to someone considering this product?

More focus on companies needs and special edits

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Cons

  • Less Caring
  • Under Delivered
  • Less Effective Service

Cynthia G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Excellent product with outstanding results!

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Ease of use and functionality

What is your favorite aspect of this product?

Easy to navigate and learn. Very broad scope of capabilities

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Take the time to learn all capabilities of the product

Pros

  • Reliable
  • Efficient Service
  • Generous Negotitation
  • Transparent

Cons

  • Vendor's Interest First
  • Less Friendly Negotiation

Laurie S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

User friendly for your form needs!

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google forms has template availablity for what form you might need. It's also quite easy to modify if you need to do so.

What is your favorite aspect of this product?

My favorite aspect is the ease od use. I'm pretty tech savvy, but wouldn't necessarily need to be, to use this software. It's quite easy to teach to people who might not be as familiar with technology as others.

What do you dislike most about this product?

As with any other software, improvements can always be made. Version tracking is quite important in our business, and I could not find that this software has that capability.

What recommendations would you give to someone considering this product?

I'd recommend reading up on it as much as possible. There may be features that you want, and it does not have, or some that it does and you don't want. Know what your needs are before implementing this software.

Pros

  • Continually Improving Product
  • Effective Service
  • Respectful
  • Performance Enhancing

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