Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

84

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Amy D.

  • Role: Finance
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Difficult to use

Likeliness to Recommend

4 /10

What differentiates Google Forms from other similar products?

The capabilities

What is your favorite aspect of this product?

Ability to share across teams

What do you dislike most about this product?

The version types make it difficult to track changes

What recommendations would you give to someone considering this product?

Take the training on how to manage

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Generous Negotitation

Cons

  • Inhibits Innovation
  • Less Efficient Service
  • Less Effective Service

Gregory H.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use, great features, unique abilities

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The "google" touch, of seamless integration with other google products, cross-platform utility, and great data crunching abilities.

What is your favorite aspect of this product?

The ability to make truly personalized surveys.

What do you dislike most about this product?

The cost is a bit high for my business's needs and use of the product.

What recommendations would you give to someone considering this product?

It is definitely worth it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

James H.

  • Role: Industry Specific Role
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Wonderful standards and support. Top notch product

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Industry leader

What is your favorite aspect of this product?

Availability and ease

What do you dislike most about this product?

Lack of transparency

What recommendations would you give to someone considering this product?

Study priduct very carefully

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Friendly Negotiation
  • Less Caring
  • Vendor's Interest First

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