Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Allan M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Amazinf and Easy to Use

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Unlike other similar products, Google Forms is easy to use. It's usability is teachable hence making it a choice product to teach those with no no or little idea of it can be used. Another aspect that differentiates it from similar products is that it automatically generates a Google response sheet for user which allows one to see what they have and hence saves time.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is that it is customizable in terms of font and color. As a result, one can easily color code data for easy traceability. Through color coding of data, time is saved when it comes to directing a person to a specific section or even when one wants to retrieve specific data. Therefore, data from a one survey or to be used in a given area can be given a different color from others.

What do you dislike most about this product?

At the moment I have no dislike for the product. It has served me and the company well.

What recommendations would you give to someone considering this product?

For easy organization of data, companies should use Google Forms. If a user would like to get response from clients, he or she can get it through Google Forms direct to their emails. Therefore, it is easily incorporated in one email.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

joan M.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Excellent Experience with the Software

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is the only application which allows individuals to add their own touch, and the end results get aggregated very quickly in to nice speed sheets. Also, Google Forms has the capacity of creating or developing questionnaires in a way one want it to do.

What is your favorite aspect of this product?

Google Forms giving us the chance of creating questionnaires is one thing which attracts me so much. Furthermore, the tool allows us break questions into various sections, and pages. Also, the theming of this application is simple and fresh. There is the trial version from the application.

What do you dislike most about this product?

Eventually, there are no bad things regarding Google Forms, but when one is not familiar with the application, it might be hard fro them to create the forms. However, Google Forms has some complications when the user want to customize the inbuilt features.

What recommendations would you give to someone considering this product?

Google Forms gives you the allowance for adding a personal touch, to make the application more aggressive. Also, the questionare part of Google Forms is incredible and the end result in forms of spreed sheet. And this allows you to work efficiently with Google Forms.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Jianyou X.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

very easy to implement, useful

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is different from other similar products because of how well it integrates with people's Gmail account. As long as the user is logged onto their Gmail accounts, they can access the survey and we can record their answers. It is very convenient to have that connection.

What is your favorite aspect of this product?

My favorite aspect of this product is how it is free and it connects to people's Gmail accounts. If they are logged into their Gmail accounts, they can take the survey and we can record their opinions very easily. It is not costly and it has done a lot to help us collect information from our customers.

What do you dislike most about this product?

I dislike the lack of features. Google Forms is very simple and does not offer a lot in terms of options and customization. It is a plain and simple survey. Multiple choice, or free-response. I wish there was more to offer to gather more specific information.

What recommendations would you give to someone considering this product?

Google Forms is a very good way to survey and collect opinions. It is also free. However, if you are looking for something more customizable and something more intricate, I suggest using Survey Monkey or another software. If you do not require that many options, Google Forms will work just fine.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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