Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Stella O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Make forms without limitations

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The simplicity of Google Forms allows you to collect information more easily than other products, also the results are more efficient and in real time, thus being able to manipulate the data in the google sheets allowing you to have everything synchronized, they can also be exported to other sheet platforms calculation. This platform allows the use of forms in more complex workflows and still adapts to the work process.

What is your favorite aspect of this product?

What I like the most about this platform is that it is already part of a Google Suite subscription, being able to have everything in one place with respect to having everything synchronized. Google Forms is a good option when you need to collect information with built-in functions such as: progress meter, form template, logic meter, check boxes, etc. Google Forms can be a direct alternative to data collection platforms that offer the same functions, such as Surveymonkey, SurveyGizmo, or Qualtrics.

What do you dislike most about this product?

There is a bit of support for this platform from Google, this disappoints me a bit because I need effectiveness when I have a question or a problem. I can trust that Google Forms is a good data collection tool, however this tool can be very basic if you want to obtain more serious and detailed data. It does not have a response from the forms sent, such as some type of notification by email, this solution can be fixed with third-party functions, but there is no direct solution.

What recommendations would you give to someone considering this product?

It covers the basic needs with functions that can be enough for a quick and simple data collection, however if you are looking for a solution in more detail I recommend looking for another platform.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Andrea L M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Collecting information is now much faster.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms offers the ability for the user to add various really creative templates, for all the forms they make. I really admire the large number of templates that Google Forms offers. Previously, we have used other platforms to create forms, however, nothing compares to what we are currently enjoying with Google Forms, we are enjoying a very creative creation and which has helped us to give a better expectation and design to all our forms .

What is your favorite aspect of this product?

One of the things I like the most about Google Forms is that this platform has a much simpler method for creating all kinds of forms. Google Forms already adds a default template, and the user only has to edit it to their liking and add the various sections that must be completed by the client. This process of creating and editing forms is very simple compared to other platforms. I am very grateful to Google Forms for allowing us to use a creation panel that has made our work completely easier.

What do you dislike most about this product?

Currently I consider that I do not have any negative opinion about Google Forms, because it has been a platform that since I started using it, I have obtained excellent results and I have enjoyed a really optimized form creation, with an infallible design and with a impressive speed. I hope I don't have any kind of complaint about this platform in the future.

What recommendations would you give to someone considering this product?

I would recommend this platform because it has exactly what any form building business is looking for. Google Forms offers a form creation that is not complex at all, and at the same time is capable of providing a great design to each of the forms that are made. Google Forms receives data instantly when each customer completes each of the forms, so collecting information is now much faster.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Blair B.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2020

Does not disappoint

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It natively works with Google products and works well with others.

What is your favorite aspect of this product?

Live data is available

What do you dislike most about this product?

Limits on some customisation features

What recommendations would you give to someone considering this product?

Finish the form before adding Google sheet.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Includes Product Enhancements
  • Reliable

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