Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2021

The best free option on the market

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Inspires Innovation
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2021

The best option on the market

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service

HEBER MAURICIO A.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

"Easy to use, efficient and free".

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

The most interesting thing about google forms is its cost, it is totally free, not to mention its excellent functionality and performance.

What is your favorite aspect of this product?

Its cost is totally free, its ease of use and implementation; allows us to create surveys and forms quickly and easily. In our company we use it on a daily basis to collect relevant information on possible failures of the networks and services in our areas, allowing us to act quickly and effectively, thus guaranteeing that our clients have short times when the service is absent.

What do you dislike most about this product?

It is really an excellent tool that has given added value to our operation, because it has allowed us to be more effective when collecting the information provided by our clients, all this information is recorded in these forms, which after their analysis favors us to identify if there are possible damages in any specific area or sector and also to be able to provide a faster and more timely solution to these problems. In fact, this tool has been correctly adjusted to all our needs and so far we have not had any problems with its use, for this reason there is nothing that displeases us so far, the experience is quite rewarding.

What recommendations would you give to someone considering this product?

It is an excellent option to consider: due to its capabilities and its operation, in addition to the fact that it has no cost, it is a very good tool that will make it easier for your company to collect valuable information quickly and easily.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Google Forms Comparisons