Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Bahaa Y.

  • Role: Consultant
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

The best product for creating forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is the best solution for creating and sending forms. Its easy to use and you can view and analyze the data you get from the forms easily.

What is your favorite aspect of this product?

My best part is that Google forms makes creating forms easy and simply. It has tons of features and the forms are fully customizable according to your needs.

What do you dislike most about this product?

I dont like the fact that the forms are online all the time which makes the security issue a bit risky.

What recommendations would you give to someone considering this product?

I recommend to use Google Forms for creating forms and im sure that who ever tries it will like it for that reason and you can try creating surveys as well with it but I recommend to try other solutions as well for that use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrick S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Obtaining responses in real time.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms differs from other forms creation platforms because it provides a greater capacity for the storage of images, it also allows unlimited insertion of images in a form that is being created. It is one of the most important differences, since other platforms limit the amount of images that the user can use in the forms. In addition, it also offers better templates for the forms, providing unmatched creativity for the forms that are being created.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is the collection of data in real time, it is fantastic the way in which I can receive data immediately, this platform allows me to receive immediately and in real time all the information that customers place in the forms. In addition, I love the reports that Google Forms creates automatically, they are detailed reports where I can know the number of customers who have accessed the form, which customers have not completed the form and much more.

What do you dislike most about this product?

One of the things that I have not liked about Google Forms is in relation to its free trial. The Google Forms free trial does not provide an effectiveness for the people who use it, since customers can send their responses to a form without having to fill in the required fields, the free version does not have the system that forces customers to complete the entire form to be able to send it, this causes that there is missing information in the requested answers.

What recommendations would you give to someone considering this product?

One of the reasons that encourage me to recommend Google Forms to other companies is that it is very accessible and very easy to use software for creating forms. Other softwares are more complicated to create forms and send them automatically to a contact list, Google Forms is simpler, it allows to collect responses and send automated forms by mail. In addition, the receptivity of the answers is immediate, you do not have to wait long periods of time to get the answers.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Manuel I.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

gather information quickly and easily

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Personally I have used several applications to create online forms but Google Form has a plus that gives a lot of weight to any work team and is its support and integration with the different applications of Google Workspace, this greatly facilitates the work and optimizes the processes that previously demanded a lot of time to perform.

What is your favorite aspect of this product?

Being intimately linked to Google Sheet I can perform almost instantaneously an analysis of such information directly applying all the functions and graphics that Sheet offers, all this in a transparent way and in real time.

What do you dislike most about this product?

One of the negative aspects of this application is that it does not have predetermined answers that can be weighted and quantified at one's own discretion, which would be ideal for evaluating work and/or study groups.

What recommendations would you give to someone considering this product?

There are currently many ways to acquire information, if we add to that the distance to which our customer focus is located, things become difficult, Google Form facilitates the way to acquire information for analysis and accurate decision making, forms and surveys are shared in a simple way and can be managed from any mobile device with Internet connection.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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