Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Elena K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Ideal for gathering data from a variety of sources

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms has been widely characterized by the ease of use and intuitiveness it provides to users regarding the creation of electronic forms; with this tool no deep knowledge of the subject is required since the functions are perfectly organized and located for user access and also provide help in a clear way and with practical examples. On the other hand, its integration with other Google Workspace applications allows interacting with them for data analysis and in other cases the use of third party APIs in order to use extra functions in the forms.

What is your favorite aspect of this product?

The most relevant aspect that we have taken full advantage of the applications is the easy data analysis thanks to its perfect connection with Google Sheet, this allows us through its formulas and functions to perform an in-depth analysis of the acquired data and thus have an immediate response and proactive operational decision making; this is a great advantage because in real time we are adjusting processes according to the behavior of the operation.

What do you dislike most about this product?

However, Google Forms has a limited customization layer in terms of fields and templates, at first glance the default templates are usually very basic which does not detract from the usability but in terms of aesthetics they are not convincing, it could be with the installation of external plugins to achieve a more pleasing display to users.

What recommendations would you give to someone considering this product?

First of all, every user looks for reliability in a tool and if we add to that ease of use and versatility then we have what we are looking for, Google Forms offers ease of use, fast and reliable creation of forms, connection with other Google tools which facilitates the processing and analysis of data and the best part... accessibility from anywhere in the world.

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2021

Instant to use, but with limited customizations

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Saves Time

Abhinav Ranganath P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Google Forms - The best software to create a forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Hands down, Google Forms offers the finest form functionality. Their simple form builder does the job swiftly and professionally compared to all other form building softwares out there in the market.

What is your favorite aspect of this product?

Google Forms is simple and quick software to collect information for the sign up for events or simply to provide feedback or for marketing surveys. We can make each form unique and tailored to the issue we're seeking additional information on because it's simply adaptable.

What do you dislike most about this product?

One thing I dislike about Google Forms is that it lacks some of the more advanced capabilities that one would want for collecting more complex and complicated data.

What recommendations would you give to someone considering this product?

To be honest, until recently, I underestimated the strength of this tool's simplicity, perhaps due to minor aesthetic concerns, but thanks to the tool's convenience and free system, I've seen a significant increase in client conversion. If you need to create forms or surveys Google forms must be your first choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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